Founding Community & Marketing Manager

ClaimSorted•New York, NY

1d•Onsite

About The Position

We are seeking a Founding Community & Marketing Manager to establish and lead our global community strategy in New York City. This pivotal role will be instrumental in driving growth and retention by acting as a central point of connection across all teams. You will own community as a measurable engine for activation, retention, expansion, and brand equity within our insurance partner network. Your responsibilities will include designing the community strategy, launching marketing programs from inception, and establishing an operating model that ensures the community function directly contributes to revenue and long-term customer value. In the initial stages, you will not only define the strategy but also personally lead high-impact initiatives to validate it. Reporting directly to the CEO, you will collaborate closely with sales, client success, claims, and product teams to ensure community initiatives yield measurable outcomes aligned with company growth objectives.

Requirements

Demonstrated experience building and scaling programs from 0→1 in Community, Growth, Marketing, or Product roles.
A track record of organising B2B events — not just running them — and turning them into repeatable, scalable systems.
The ability to get credible fast in a complex, technical industry, and to create content that a professional audience trusts.
Strong creative instincts paired with a bias for action — you ship fast, iterate on feedback, and drive results.
A data-driven approach: you set KPIs, analyse performance, and optimise programs against revenue outcomes.
A history of operating independently and owning ambiguous goals end to end.
Experience working closely with sales — shared goals, clean handoffs, attributable pipeline.
Comfort in a fast-paced, high-ownership early-stage environment where priorities shift and the work is hands-on.

Responsibilities

Shape and execute ClaimSorted's global community strategy, ensuring online and offline initiatives directly support inbound lead generation, revenue growth, and partner retention.
Build brand recognition and trust among our insurance partners (MGAs, insurers, and brokers) through a consistent narrative, credible content, and standout events.
Identify, engage, and empower champions and advocates across our partner base.
Design and run events end to end — from concept and logistics to delivery — and build them into a repeatable, scalable programme rather than a series of one-offs.
Create content that a technical, professional insurance audience genuinely respects: case studies, podcasts, and thought leadership.
Design the operating model, tools, and systems needed to scale community programs globally.
Build the measurement framework that ties community activity to qualified leads, pipeline, conversion, and retention — and establish a clean handoff to sales.