CMP Manager

Travel + Leisure Co. • Chicago, IL

2d

About The Position

The Community Marketing Agent Manager is responsible for leading and developing the Community Marketing Team while driving tour generation, brand awareness, and marketing productivity for Sports Illustrated Resorts. This position oversees daily operations, recruiting, training, coaching, and performance management of Community Marketing Agents while ensuring marketing goals, tour production targets, and guest engagement standards are consistently achieved.

Requirements

• High School Diploma, GED, or equivalent required.
• Minimum of two (2) years of marketing, hospitality, tourism, vacation ownership, attractions, or resort marketing experience.
• Strong leadership, coaching, and employee development abilities.
• Excellent verbal and written communication skills.
• Ability to motivate teams and drive performance results.
• Exceptional customer service and conflict resolution skills.
• Strong organizational and multitasking abilities.
• Analytical mindset with the ability to interpret performance metrics and reporting.
• Ability to work in a fast-paced, goal-oriented environment.
• Strong problem-solving and decision-making skills.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Ability to learn and effectively utilize company CRM, marketing, and reservation systems.
• Ability to stand, walk, and engage with guests for extended periods.

Nice To Haves

• Associate's or Bachelor's Degree in Business, Marketing, Hospitality, or related field preferred.
• Previous leadership or supervisory experience preferred.
• Experience in face-to-face marketing, lead generation, or tour generation environments strongly preferred.
• Experience with reporting and database management systems preferred.

Responsibilities

• Recruit, interview, hire, train, and develop Community Marketing Agents.
• Provide daily coaching, motivation, and performance management to maximize productivity and tour generation.
• Conduct performance evaluations and administer corrective action when necessary.
• Foster a positive, high-energy team environment focused on guest engagement and sales support.
• Lead by example in professionalism, guest service, and marketing excellence.
• Monitor daily, weekly, and monthly marketing performance metrics, including tour production, penetration rates, and lead generation goals.
• Prepare and submit operational reports accurately and within established deadlines.
• Analyze performance trends and implement strategies to improve results.
• Ensure compliance with company policies, procedures, and marketing standards.
• Partner with Sales Leadership to manage tour flow, availability, and booking efficiency.
• Communicate updates regarding marketing programs, promotions, gifting policies, and tour eligibility requirements.
• Support cross-functional collaboration to maximize guest experience and sales opportunities.
• Maintain tour manifests, invitations, and marketing documentation.
• Resolve issues related to tour bookings, guest eligibility, coding, and operational processes.
• Manage marketing collateral, uniforms, promotional materials, and departmental supplies.
• Participate in special projects and company initiatives.
• Perform other duties as assigned by leadership.

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program
• Employee Assistance Program
• Paid time off
• Parental leave
• Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED