CMP Assistant Manager

Wyndham Hotels & Resorts • Myrtle Beach, SC

4d

About The Position

The CMP Assistant Manager assists the CMP Marketing Manager with the daily operations and productivity of the CMP Marketing Team. The role also supports interviewing, hiring, supervising, training, developing, and managing the behavior and performance of associates. Travel requirements are minimal.

Requirements

• High school diploma, GED, or equivalent; equivalent experience may be accepted in lieu of the education requirement.
• Two years of marketing experience required, primarily in the vacation ownership industry.
• Excellent verbal and written communication skills and the ability to maintain a high level of professionalism.
• Ability to coach, counsel, and motivate direct reports effectively.
• Ability to provide exceptional customer service and communicate positively and effectively with upset owners.
• Ability to multitask efficiently and negotiate effectively.
• Working knowledge of marketing databases.
• Ability to recruit, train, and develop employees and lead by example.
• Detail-oriented and accurate.
• Ability to carry out responsibilities in accordance with organizational policies and applicable laws.
• Demonstrated problem-solving ability.
• Maintain up-to-date knowledge of company systems, including Mainframe, Focus, and CRS.

Responsibilities

• Directly supervise CMP Marketing staff, including interviewing, hiring, training, assigning and directing work, conducting performance reviews, motivating and rewarding associates, and providing disciplinary action when necessary, including termination and conflict resolution.
• Maintain total site marketing penetration standards set by management. Run daily reports and prepare timely daily and weekly status reports, including show factors and penetration rates, as well as other reports requested by management.
• Coordinate with Front Line sales management regarding available tour seats and potential tour flow. Coordinate with sales regarding new or changed marketing programs, including booking and gifting policies.
• Maintain copies of invitations and daily tour manifests for reference. Resolve issues related to tour statuses, bookings, and coding. Order and maintain departmental supplies, including collateral materials and uniforms.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage
• Flexible spending accounts
• Life and accident coverage
• Disability coverage
• Paid time off, parental leave, and holidays, depending on position
• Wish Day paid time to volunteer at an approved organization
• 401(k) with employer match, subject to eligibility requirements
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program, subject to provider availability
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED