Community Manager - 1600 Glenarm
About The Position
The Community Manager oversees the day-to-day operations of an assigned apartment property, including its team members, activities, and resources, to meet budgeted financial and operational goals. The role ensures compliance with company policies and procedures and with applicable laws and regulations governing multifamily housing, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The manager contributes to property budgeting and financial performance; oversees rent setting, collections, deposits, invoices, expenditures, and reporting; and manages leasing, lease enforcement, marketing, occupancy, and revenue strategies. The role promotes resident satisfaction and retention, maintains the property's physical standards, supervises property staff, and supports the client/owner relationship. Community Managers working in California also use the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and organized.
Requirements
- At least 4–6 years of relevant experience demonstrating property management, sales, marketing, and customer service capabilities.
- Ability to manage apartment-community operations, resolve customer complaints, complete financial records and reports, increase sales revenue, and coordinate a team.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent communication, conflict-resolution, and customer-service skills.
- Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
- All licenses and/or certifications required by state and local jurisdictions.
- Valid driver’s license to drive a golf cart on the property; ensure other on-site staff who drive the golf cart also hold valid driver’s licenses.
- Proficiency with internet, word-processing, spreadsheet, and database-management programs.
- Management and supervisory skills to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.
Nice To Haves
- Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
- Strong proficiency with property-management software, preferably Entrata, Yardi, and/or OneSite.
Responsibilities
- Provide input into property budgets by reviewing financial statements, marketing information, and operational reports.
- Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial reports.
- Approve vendor, contractor, and service-provider invoices by reconciling work or purchases, verifying insurance certificates, coding charges, and coordinating with vendors, accounting, and clients or owners.
- Control expenditures within the approved budget and manage the petty cash fund.
- Oversee lease enforcement, including approving applications, discounts, and renewal leases; conducting apartment inspections; following notice requirements; handling evictions; and imposing and collecting allowable lease charges.
- Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
- Respond to resident complaints, questions, and requests in a timely manner and take appropriate steps to resolve service issues.
- Ensure maintenance staff meet company standards for responding to and completing resident service requests.
- Inspect the property regularly and address issues to ensure buildings, grounds, and amenities meet safety, cleanliness, appearance, and appeal standards.
- Interview, hire, orient, train, and manage property staff in accordance with company policies, values, and business practices.
- Support the client/owner relationship by meeting with owners, conducting property tours, reporting on property performance, and responding to requests.
- Complete accounting, financial, administrative, and other reports, and perform other assigned or necessary duties.
- In California, use the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.
Benefits
- Competitive medical, dental, vision, disability, and life insurance benefits; low or free basic medical coverage for employee-only plans.
- Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year of service; and additional vacation accrual with tenure.
- Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
- Six-week paid sabbatical after 10 years of service and every five years thereafter.
- 401(k) with company match up to 6% of pay after six months of service.
- Paid parental leave.
- Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
- Employee Assistance Program.
- Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
- Charitable giving program and benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
