Community Manager - 1600 Glenarm

Greystar Management Services•Denver, CO

2d•Onsite

About The Position

The Community Manager oversees the day-to-day operations of an assigned apartment property, including staff, daily activities, and resources, to achieve budgeted financial and operational goals. The role ensures compliance with company policies and procedures and applicable laws and regulations governing multifamily housing, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The position contributes to property budgeting and financial performance; manages revenue, expenses, vendor payments, and reporting; oversees leasing and lease enforcement; and develops marketing and leasing strategies to meet occupancy and revenue goals. It promotes resident satisfaction and retention, monitors maintenance service standards and the physical condition of the property, and hires, trains, supervises, and evaluates property staff. The Community Manager also supports the client/owner relationship through meetings, property tours, performance updates, and responses to owner requests. California-based Community Managers additionally manage lease files using the California-specific Lease File Checklist. The role is based in an office environment with frequent exposure to outdoor conditions and requires access to all interior and exterior areas of the property. Local travel may be needed for bank deposits, training, outreach events, and other job duties. The advertised pay range is $90,000–$105,000, with possible performance-based bonuses.

Requirements

At least 4–6 years of relevant experience demonstrating property management, sales, marketing, and customer service capabilities.
Ability to manage the day-to-day operations of an apartment community, resolve customer complaints, complete financial records and reports, increase sales revenue, and coordinate a team’s work.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively and to lead others.
Hold all licenses and certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property; ensure other onsite staff with golf-cart access also have valid driver’s licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.
Ability to access all interior and exterior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Strong proficiency with property management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Manage the property’s day-to-day operations, staff, activities, and resources to achieve budgeted financial and operational goals and comply with company policies and applicable regulations.
Contribute to property budgets by analyzing financial statements, marketing information, and operational reports.
Manage revenue activities, including setting rent rates, ensuring rents and fees are collected and posted on time, making bank deposits, and preparing and reviewing monthly financial status reports.
Review and approve vendor, contractor, and service-provider invoices; verify work and insurance documentation; code charges; and coordinate communication with vendors, accounting, and the client or owner.
Control expenditures within the approved budget and maintain the petty cash fund.
Oversee lease enforcement, including approving applications, discounts, and renewal leases; conducting apartment inspections; following notice requirements; handling evictions; and imposing and collecting allowable fees and charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions, and requests and resolving service issues.
Ensure maintenance staff meet company standards for responding to and completing resident service requests.
Conduct property inspections and address safety, cleanliness, appearance, and upkeep of buildings, grounds, and amenities.
Interview, hire, orient, train, supervise, and evaluate property staff in accordance with company policies and practices.
Support the client/owner relationship through meetings, property tours, performance updates, and responses to requests.
Complete accounting, financial, administrative, and other reports, and perform other duties as assigned or necessary.
For California positions, manage the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Paid six-week sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for quarterly or annual performance bonuses for corporate roles, or weekly, monthly, and/or quarterly bonuses for onsite property roles.