Community Manager - Viva Bene St. Peters

Greystar•St. Peters, MO

2d•Onsite

About The Position

The Community Manager leads the daily operations of an Active Adult community for residents aged 55 and older. The role is responsible for delivering exceptional resident experiences, maintaining strong financial performance, and ensuring regulatory compliance. The Community Manager oversees onsite team members, coordinates resources and activities, and cultivates a vibrant, inclusive community. They serve as the primary liaison among ownership, residents, and the onsite team and are expected to follow company policies and comply with Fair Housing, ADA, FCRA, and other applicable housing regulations. The role oversees resident services, leasing and sales, financial and administrative operations, maintenance and service activities, vendor relationships, risk management, community marketing, and capital projects. It includes supervising, coaching, and developing team members; supporting resident satisfaction and retention; presenting financial and operational performance to ownership; and representing the community at outreach events. Evening and weekend work may be required, and routine local travel may be needed.

Requirements

At least 4 years of relevant experience; the posting specifies a minimum of 4–6 years of experience demonstrating property management, sales, marketing, and customer service capabilities.
Ability to manage day-to-day apartment community operations, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict resolution, and customer service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
All licenses and certifications required by applicable state and local jurisdictions.
Valid driver's license to drive a golf cart on the property; ensure other onsite staff with golf-cart access also have valid driver's licenses.
Proficiency with internet, word processing, spreadsheet, and database management programs for reports and employment documents.
Management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.
Ability to access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Strong proficiency in property management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Respond to resident concerns, complaints, questions, and requests; resolve escalated disputes with empathy and sound problem-solving.
Complete required accounting, financial, administrative, operational, and other reports accurately and on time.
Act as liaison with ownership, investors, and regional or asset management teams; lead partner site visits and provide performance updates, market insights, and recommendations.
Recommend strategies for long-term asset preservation, revenue growth, and expense control.
Oversee hiring, onboarding, training, performance management, and professional development of team members; ensure required training and certifications are current and address performance issues promptly.
Oversee lease enforcement, including inspections, required notices, evictions, late fees, and other lease-related charges; enforce community rules and coordinate with legal counsel on evictions, disputes, and compliance matters.
Lead daily huddles, coaching and check-ins, annual reviews, and goal-setting; communicate resident situations and community goals to the team.
Supervise sales and leasing activities to achieve revenue and occupancy goals; monitor leasing metrics, conduct tours as needed, and ensure model and vacant units are tour ready.
Set rent rates; ensure rent and fees are collected and posted promptly; make bank deposits; prepare and review monthly financial reports; oversee accounts payable and receivable, invoice approvals, and vendor billing.
Develop and execute strategies to improve net operating income through rent growth, ancillary income, and expense control.
Inspect the community regularly and address safety, cleanliness, curb appeal, preventive maintenance, and amenity operations.
Promote resident satisfaction and retention, build community culture, and monitor and respond to surveys and online reviews.
Oversee budget creation, forecasting, and monthly variance reporting; prepare and present financial updates to ownership and asset managers.
Maintain confidentiality of personal information concerning residents and staff.
Analyze local market and economic trends and the competitive market; implement and adjust marketing, leasing, and pricing strategies to meet occupancy and revenue goals.
Direct and support maintenance and service operations, ensuring timely work order completion and preventive maintenance.
Manage vendor contracts, insurance compliance, and risk management, including incident reporting, insurance claims, and team safety and OSHA training.
Maintain required community licenses, inspections, certifications, and permits.
Forecast and track capital expenditures, manage procurement and vendor contracts, and oversee capital projects, unit upgrades, and renovations.
Represent the community and company at community events and participate in outreach marketing; evening and weekend work may be required.
Perform other duties related to the success of the community and brand.
For California positions, manage the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and organized.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or free basic medical costs for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional vacation accrual with tenure and a birthday day off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Possible weekly, monthly, and/or quarterly bonus programs for onsite property positions.