Community Manager - Azure City Living

Greystar Management Services•San Antonio, TX

4d•Onsite

About The Position

The Community Manager manages the day-to-day operations of an assigned property, including team members, daily activities, and resources, to achieve established budgeted financial and operational goals. The role ensures property operations comply with company policies and procedures and with laws and regulations governing multifamily housing, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The manager contributes to property budgeting and financial performance, oversees leasing and marketing strategies, supports resident satisfaction and retention, and maintains property standards. The role supervises and develops property staff, supports the client/owner relationship, and completes accounting, financial, administrative, and other reports. In California, the manager also oversees the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and organized.

Requirements

At least 4–6 years of relevant experience in property management, sales, marketing, and customer service sufficient to manage an apartment community’s day-to-day operations.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
Any licenses and/or certifications required by state and local jurisdictions.
Valid driver’s license.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.
Ability to access all exterior and interior parts of the property, community, and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Strong proficiency with property-management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Contribute to property budgets by analyzing financial statements, marketing information, and operational reports.
Manage revenues by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial status reports.
Approve vendor, contractor, and service-provider invoices by reconciling work or products, validating certificates of insurance, coding charges, and coordinating communication with relevant parties.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including approving applications, discounts, and renewal leases; conducting apartment inspections; following notice requirements; evicting residents; and imposing and collecting allowable fees and charges.
Analyze market and economic trends and implement marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to concerns and requests and resolving service issues in a timely manner.
Ensure maintenance team members meet company standards for responding to and completing resident service requests.
Inspect the property and take action to ensure grounds, buildings, and amenities meet safety, cleanliness, appearance, and appeal standards.
Interview, hire, orient, train, and manage the performance of property staff in accordance with company policies and practices.
Support client/owner relationships by meeting with owners, conducting property tours, reporting on property performance, and responding to requests.
Complete accounting, financial, administrative, and other reports, and perform other assigned or necessary duties.
For California properties, manage the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.
Ensure team members who drive a golf cart on property hold a valid driver’s license.

Benefits

Medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic medical coverage for employee-only plans.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires.
Birthday off after one year of service.
Additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for weekly, monthly, and/or quarterly bonus programs for onsite property positions.