Community Manager - Tacara Westpointe Village
About The Position
The Community Manager manages the day-to-day operations of an assigned property, including team members, daily activities, and resources, to achieve budgeted financial and operational goals. The role ensures operations comply with company policies and procedures and applicable laws and regulations governing multifamily housing, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The Community Manager contributes to property budgeting and financial performance, oversees leasing, marketing, resident satisfaction, property maintenance and inspections, and supervises onsite staff. The role also supports client and owner relationships and completes financial, accounting, administrative, and other reports. In California, Community Managers are responsible for managing the lease process using the state-specific Lease File Checklist. The position is based at an onsite property. Team members work in an office environment and may frequently encounter outdoor conditions, including unpleasant or hazardous weather, temperatures, odors, or landscape conditions. Local travel may be required for bank deposits, training, outreach events, or other job duties.
Requirements
- At least 4–6 years of relevant experience demonstrating property management, sales, marketing, and customer service capabilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent communication, conflict-resolution, and customer-service skills.
- Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
- Required licenses and/or certifications applicable to state and local jurisdictions.
- Valid driver’s license to drive a golf cart on the property; ensure onsite staff with golf-cart access also have valid driver’s licenses.
- Proficiency with internet, word-processing, spreadsheet, and database-management programs.
- Management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.
- Ability to physically access all exterior and interior parts of the property and amenities.
- Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.
Nice To Haves
- Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
- Strong proficiency with property-management software, preferably Entrata, Yardi, and/or OneSite.
Responsibilities
- Contribute to property budgets by analyzing financial statements, marketing information, and operational reports.
- Meet revenue targets by setting rent rates, ensuring rent and fees are collected and posted promptly, making bank deposits, and preparing and reviewing monthly financial status reports.
- Review and approve vendor, contractor, and service-provider invoices; reconcile work or purchases, verify insurance certificates, code charges, and coordinate related communications.
- Control expenditures within the approved budget and manage the petty cash fund.
- Oversee lease enforcement, including approving applications, discounts, and renewal leases; conducting apartment inspections; following notice requirements; handling evictions; and imposing and collecting allowable charges.
- Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
- Promote resident satisfaction and retention by responding to and resolving complaints, questions, requests, and service issues in a timely manner.
- Ensure maintenance team members follow company standards for responding to and completing resident service requests.
- Conduct property inspections and take action to ensure grounds, buildings, and amenities meet safety, cleanliness, appearance, and appeal standards.
- Supervise property staff, including interviewing, hiring, orienting, training, and managing performance in accordance with company policies and practices.
- Support client and owner relationships by holding meetings, conducting property tours, providing performance updates, and responding to requests.
- Complete accounting, financial, administrative, and other reports, and perform other assigned or necessary duties.
- In California, manage the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and organized.
Benefits
- Competitive medical, dental, vision, disability, and life insurance; basic employee-only medical coverage is available at no cost.
- Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service; additional vacation accrues with tenure.
- Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
- Paid sabbatical of six weeks after 10 years of service and every five years thereafter.
- 401(k) with company match up to 6% of pay after six months of service.
- Paid parental leave.
- Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
- Employee Assistance Program.
- Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
- Charitable giving program and benefits.
- May be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
