Community Manager - Village at Aspen Place

Greystar Management Services•Flagstaff, AZ

About The Position

The Community Manager oversees the day-to-day operations of an assigned apartment property, including its team members, activities, and resources. The role is responsible for achieving budgeted financial and operational goals and ensuring compliance with company policies and applicable housing laws and regulations. The Community Manager supports property budgeting and financial performance, oversees leasing and rent collection, manages vendors and expenses, and develops marketing and leasing strategies. The role promotes resident satisfaction and retention, monitors property maintenance and appearance, supervises staff, and supports the client/owner relationship. It also completes accounting, financial, administrative, and other reports. In California, the role additionally manages lease files using the California-specific Lease File Checklist. The position is based in an office environment and includes frequent exposure to outdoor conditions and routine local travel as needed. The employee must be able to access all areas of the property and amenities and handle weights up to 20 pounds independently or 50 pounds with assistance.

Requirements

At least 4–6 years of relevant experience demonstrating property management, sales, marketing, and customer service capabilities.
Ability to manage day-to-day apartment community operations, resolve customer complaints, complete financial records and reports, increase sales revenues, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
Hold any licenses or certifications required by applicable state and local jurisdictions.
Valid driver's license to drive a golf cart on the property; ensure other onsite staff with access to drive the cart also hold valid driver's licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Management and supervisory skills to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.
Ability to access all interior and exterior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Strong proficiency with property management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Provide input into property budgets by reviewing financial statements, marketing information, and operational reports.
Manage rent rates, rent and fee collection and posting, bank deposits, and monthly financial status reports to meet revenue targets.
Review and approve vendor, contractor, and service-provider invoices; verify work or purchases, insurance certificates, and account coding, and coordinate related communications.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including reviewing resident applications, discounts, and renewals; conducting apartment inspections; following notice requirements; handling evictions; and imposing and collecting allowable fees and charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions, and requests and resolving service issues.
Ensure maintenance staff meet company standards for responding to and completing resident service requests.
Inspect the property and take action to maintain the safety, cleanliness, appearance, and appeal of buildings, grounds, and amenities.
Interview, hire, orient, train, and manage property staff in accordance with company policies and practices.
Support client/owner relationships by meeting with owners, conducting property tours, reporting on property performance, and responding to requests.
Complete accounting, financial, administrative, and other reports and perform other assigned or necessary duties.
For California properties, manage the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and organized.
Make routine local trips for bank deposits, training, outreach events, or other work-related needs as required.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost (free basic) medical coverage for employee-only coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service; and additional vacation accrued with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for onsite bonus programs, subject to applicable program terms and performance.