Community Manager - Prado

Greystar•Santa Clara, CA

3d•$90,000 - $100,000•Onsite

About The Position

The Community Manager oversees day-to-day operations of an assigned 251-unit, stabilized mid-rise property. The role manages property team members, daily activities, and resources to achieve budgeted financial and operational goals while ensuring compliance with company policies and procedures and applicable housing laws and regulations. Responsibilities span budgeting and financial reporting, revenue and expense management, vendor payments, leasing and lease enforcement, marketing, resident satisfaction, property inspections, staff supervision, and owner relations. The position also completes accounting, financial, and administrative reports and may perform other duties as assigned. In California, Community Managers must use the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized. The role follows a Monday–Friday schedule and works in an office as well as outdoors around the property. Local travel may be needed for bank deposits, training, outreach events, and other job duties. The position is eligible for full housing and incentive-based bonuses. The listed salary range is $90,000–$100,000 for Santa Clara.

Requirements

4–6 years minimum of relevant experience demonstrating property management, sales, marketing, and customer service skills sufficient to manage an apartment community, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
Hold all licenses and certifications required by state and local jurisdictions.
Valid driver's license to drive a golf cart on the property; ensure other on-site staff with golf-cart access also have valid driver's licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property-management software.
Management and supervisory skills to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.
Ability to access all exterior and interior parts of the property and its amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Experience with Entrata, Yardi, and/or OneSite property-management software.
Experience preparing, reviewing, and documenting variance reports, including identifying and explaining financial discrepancies.

Responsibilities

Manage the property's day-to-day operations, team members, activities, and resources to achieve budgeted financial and operational goals and comply with company policies and applicable laws.
Contribute to property budgets by reviewing financial statements, marketing information, and operational reports and assessing historic and projected performance.
Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial status reports.
Approve vendor, contractor, and service-provider invoices by reconciling work or purchases, verifying insurance certificates, coding charges, and coordinating with vendors, accounting, and the client or owner.
Control expenditures within the approved budget and manage petty cash.
Oversee lease enforcement, including approving applications, discounts, and renewal leases; conducting apartment inspections; following notice requirements; handling evictions; and imposing and collecting permitted late fees and other charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions, and requests and resolving service issues; ensure maintenance staff meet company standards for service requests.
Conduct property inspections and address issues to maintain safety, cleanliness, appearance, and appeal of the property, grounds, buildings, and amenities.
Interview, hire, orient, train, and manage property staff performance in accordance with company policies, values, and business practices.
Support the client or owner relationship through meetings, property tours, performance updates, and responses to owner requests.
Complete accounting, financial, administrative, and other reports and perform other assigned or necessary duties.
For California properties, use the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.

Benefits

Full housing eligibility and an onsite housing discount at Greystar-managed communities, subject to discount and unit availability.
Incentive-based bonus eligibility; onsite property positions may be eligible for weekly, monthly, and/or quarterly bonus programs.
Competitive medical, dental, vision, disability, and life insurance; low or free basic medical costs for employee-only coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service and additional vacation accrued with tenure.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.