Community Manager - Prado

Greystar Management Services•Santa Clara, CA

2d•Onsite

About The Position

Greystar is hiring a Community Manager to oversee the day-to-day operations of Prado, a stabilized, mid-rise apartment property with 251 units. The role manages property team members, daily activities, and resources to meet budgeted financial and operational goals and ensure compliance with company policies and applicable housing laws and regulations. The listed schedule is Monday through Friday. The position is eligible for full housing and incentive-based bonuses. The Community Manager oversees budgeting, financial performance, revenue collection, vendor payments, expenditures, leasing, marketing, resident satisfaction, maintenance standards, property inspections, and staff performance. The role also supports client and owner relations and completes accounting, financial, and administrative reporting. California-based Community Managers must use the California Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized. The position is based in an office environment, with frequent exposure to outdoor conditions and routine local travel potentially required. The posted salary range for Santa Clara is $90,000–$100,000. Additional compensation may include bonus programs, and eligible full-time employees are offered a range of benefits.

Requirements

At least 4–6 years of relevant experience applying property management, sales, marketing, and customer service skills to apartment-community operations.
Ability to resolve customer complaints and issues, complete financial records and reports, increase sales revenue, and coordinate team work.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
All licenses and certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property; ensure other on-site staff who drive the golf cart also have valid driver’s licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.
Ability to access all exterior and interior parts of the property, community, and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Strong proficiency with property-management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Manage property team members, daily activities, and resources to achieve budgeted financial and operational goals and ensure compliance with company policies and applicable laws and regulations.
Prepare, review, and document variance reports, identifying and explaining financial discrepancies.
Contribute to property budgets by analyzing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates; ensuring rent and fees are collected and posted promptly; making bank deposits; and preparing and reviewing monthly financial status reports.
Approve vendor, contractor, and service-provider invoices by reconciling work or purchases, validating insurance certificates, coding charges, and coordinating with vendors, accounting, and the client or owner.
Control expenditures within the approved budget and manage petty cash balances and maintenance.
Oversee lease enforcement, including approving applications, discounts, and renewals; conducting apartment inspections; following notice requirements; evicting residents; and imposing and collecting allowable late fees and other charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by addressing complaints, questions, requests, and service issues in a timely manner.
Ensure maintenance team members meet company standards for responding to and completing resident service requests.
Inspect the property regularly and take action to maintain safety, cleanliness, appearance, and appeal of the property, grounds, buildings, and amenities.
Interview, hire, orient, train, and manage property staff performance in accordance with company policies, values, and business practices.
Support client and owner relationships through meetings, property tours, performance updates, and responses to requests.
Complete accounting, financial, administrative, and other reports, and perform other assigned or necessary duties.
In California, manage the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.
Make routine local trips as needed for bank deposits, training, outreach events, or other job responsibilities.

Benefits

Full housing eligibility for this position; onsite housing discounts at Greystar-managed communities are subject to discount and unit availability.
Incentive-based bonuses; onsite roles may be eligible for weekly, monthly, and/or quarterly bonus programs.
Competitive medical, dental, vision, disability, and life insurance.
Low-cost or free basic employee-only medical coverage.
Paid time off: new hires start with 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays; additional vacation accrues with tenure, and a birthday day off is available after one year of service.
Paid sabbatical of six weeks after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.