Community Manager - Mission Valley, San Diego

Greystar Management Services•Escondido, CA

1d•Onsite

About The Position

The Community Manager oversees the day-to-day operations of an assigned 483-unit lease-up property, managing team members, daily activities, and resources to meet budgeted financial and operational goals. The role ensures compliance with company policies and procedures and applicable laws and regulations governing multifamily housing, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. This is a 100% affordable housing community; the position requires knowledge of and comfort with below-market-rate housing programs. The schedule is Monday through Friday, 9 a.m. to 6 p.m., and may change based on business needs. A 100% housing discount is available for this position, subject to applicable conditions.

Requirements

At least 5 years of property management experience is required; the qualifications section specifies 4–6 years of relevant experience.
Relevant experience applying property management, sales, marketing, and customer service skills to operate an apartment community, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team.
Knowledge of and comfort with below-market-rate housing programs.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively and lead a team.
Required licenses and certifications for applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property; ensure other on-site staff who drive the golf cart also have valid licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Management and supervisory skills to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.
Ability to access all interior and exterior areas of the property and amenities; able to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.
Routine local travel may be required for bank deposits, training, outreach events, or other job duties.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Strong proficiency with property management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Contribute to property budgets by reviewing financial statements, marketing information, and operational reports, and evaluating historical and projected performance.
Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial reports.
Review and approve vendor, contractor, and service-provider invoices; reconcile work or purchases, verify insurance certificates, code expenses, and coordinate with vendors, accounting, and the client or owner.
Control expenditures within the approved budget and manage petty cash.
Oversee lease enforcement, including approving resident applications, discounts, and renewal leases; conducting apartment inspections; following notice requirements; handling evictions; and imposing and collecting allowable fees and charges.
Analyze market and economic trends and implement short- and long-term marketing and leasing strategies to achieve occupancy and revenue goals.
Promote resident satisfaction and retention by responding to concerns and service requests promptly and resolving issues; ensure maintenance staff meet company standards for responding to and completing service requests.
Inspect the property and take action to ensure buildings, grounds, and amenities meet safety, cleanliness, appearance, and appeal standards.
Interview, hire, orient, train, and supervise property staff; manage performance in accordance with company policies, values, and business practices.
Support the client and owner relationship by holding meetings, conducting property tours, providing performance updates, and responding to requests.
Complete accounting, financial, administrative, and other reports, and perform other duties as assigned or necessary.
For California properties, manage lease processing using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.

Benefits

100% housing discount for this position; onsite housing discounts at Greystar-managed communities are subject to discount terms and unit availability.
Medical, dental, vision, disability, and life insurance.
Low-cost (free basic) medical coverage for employee-only enrollment.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure, and a birthday day off is available after one year of service.
Paid sabbatical of six weeks after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for weekly, monthly, and/or quarterly bonus programs for onsite property positions.