Community Manager - Mission Valley, San Diego

Greystar•Escondido, CA

2d•$100,000 - $110,000•Onsite

About The Position

The Community Manager oversees the day-to-day operations of a 483-unit lease-up property, leading the property team and coordinating daily activities and resources to meet budgeted financial and operational goals. The role ensures compliance with company policies and procedures and with applicable housing laws and regulations, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. This is a 100% Affordable Housing community, so the manager should be knowledgeable about and comfortable with below-market-rate housing programs. The Community Manager contributes to property budgeting, revenue management, expense control, vendor payments, leasing and lease enforcement, marketing, resident satisfaction, property inspections, staff supervision, owner relations, and operational reporting. In California, the role also manages the lease process using the California Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized. The schedule is Monday through Friday, 9 a.m. to 6 p.m., subject to change based on business needs. The role is based at the Mission Valley property in San Diego, California, and includes an eligibility for a 100% housing discount. The position may require local travel for bank deposits, training, outreach events, and other work-related needs. It combines office work with frequent exposure to outdoor conditions and requires access to all interior and exterior areas of the property and amenities.

Requirements

At least 5 years of property management experience is required; the qualifications section specifies 4–6 years of relevant experience.
Knowledge of and comfort with below-market-rate housing programs.
Relevant experience applying property management, sales, marketing, and customer service skills to operate an apartment community, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict resolution, and customer service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
All licenses and certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property; must also ensure on-site staff who drive the golf cart have valid licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property-management software; Entrata, Yardi, and/or OneSite preferred.
Management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.
Ability to access all interior and exterior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Experience with Entrata, Yardi, and/or OneSite property-management software.

Responsibilities

Provide input into property budgets by analyzing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial status reports.
Approve vendor, contractor, and service-provider invoices by reconciling work or purchases, checking insurance certificates, coding charges, and coordinating communication with relevant parties.
Control expenses within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including reviewing resident applications, approving discounts and renewals, conducting apartment inspections, following notice requirements, evicting residents, and imposing and collecting allowable fees and charges.
Analyze market and economic trends and implement short- and long-term marketing and leasing strategies to achieve occupancy and revenue goals.
Promote resident satisfaction and retention by responding promptly to complaints, questions, requests, and service issues.
Ensure maintenance staff meet company standards for responding to and completing resident service requests.
Conduct regular property inspections and address issues to maintain safety, cleanliness, appearance, and appeal of the property, grounds, buildings, and amenities.
Supervise property staff, including interviewing, hiring, orienting, training, and managing performance.
Support client and owner relationships by meeting with owners, conducting property tours, sharing performance updates, and responding to requests.
Complete accounting, financial, administrative, and other reports and perform other duties as assigned or necessary.
For California properties, manage the lease process using the California Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.

Benefits

100% housing discount for this position; onsite housing discounts at Greystar-managed communities are subject to discount and unit availability.
Competitive medical, dental, vision, disability, and life insurance benefits, including low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure, and a birthday day off is available after one year of service.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs.