Community Manager - Avana Sunnyvale

Greystar•Sunnyvale, CA

20h•$85,000 - $95,000•Onsite

About The Position

The Community Manager oversees day-to-day operations of an assigned 192-unit, garden-style stabilized apartment property. The role manages property team members, daily activities, and resources to meet budgeted financial and operational goals while ensuring compliance with company policies and procedures and applicable housing laws and regulations. The position is based at Avana Sunnyvale and has a Monday–Friday schedule with no on-call duties. A 40% housing discount is available. Responsibilities span property budgeting and financial performance, vendor invoices and expenditure controls, leasing and lease enforcement, marketing and occupancy, resident satisfaction, property inspections, staff supervision, and client/owner relations. The role also completes accounting, financial, administrative, and other reports. In California, the Community Manager manages lease files using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.

Requirements

At least 4–6 years of relevant experience demonstrating property management, sales, marketing, and customer service skills sufficient to manage an apartment community, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
Hold all licenses and certifications required by applicable state and local jurisdictions.
Valid driver's license; required to drive a golf cart on the property and to ensure other on-site staff who drive it also have valid licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Management and supervisory skills to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Strong proficiency with property-management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Contribute to property budgets by analyzing financial statements, reviewing marketing information, and evaluating operational reports and performance patterns.
Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial reports.
Review and approve vendor, contractor, and service-provider invoices; reconcile work or purchases, verify insurance certificates, code charges, and coordinate communications with vendors, accounting, and clients or owners.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including approving applications, discounts, and renewal leases; conducting apartment inspections; following notice requirements; handling evictions; and imposing and collecting allowable lease charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints and requests promptly, resolving service issues, and ensuring maintenance staff meet company standards for service requests.
Conduct property inspections and address issues so that the property, grounds, buildings, and amenities meet safety, cleanliness, appearance, and appeal standards.
Interview, hire, orient, train, and manage property staff performance in accordance with company policies, values, and business practices.
Support client and owner relationships through meetings, property tours, performance updates, and responses to requests.
Complete accounting, financial, administrative, and other reports, and perform other duties as assigned or necessary.
For California properties, manage the lease process using the California-specific Lease File Checklist.
Make routine local trips as needed for bank deposits, training, outreach events, or other job responsibilities.

Benefits

40% housing discount available at the property, subject to discount and unit availability.
Competitive medical, dental, vision, disability, and life insurance; low or free basic employee-only medical coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service; additional vacation accrues with tenure.
Paid sabbatical of six weeks after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Onsite-property team members may be eligible for weekly, monthly, and/or quarterly bonus programs.