Sunnyvale - General Manager
About The Position
Philz General Managers provide frontline leadership to all Team Members and are responsible for the financial health of their store. They build a store culture aligned with Philz’s core values and mission of Bettering People’s Day, lead by example, deliver quality results, and recognize and develop future leaders. They support strategic initiatives focused on culture, community, and store operations while embodying the values Obsess Over Customers & Team, In Pursuit of Better, and Be Kind & Keep it Real. The role involves working directly with customers and employees, building an employment experience consistent with Philz’s values, training and developing team members, and creating a strong work environment that supports excellent service and authentic interactions. General Managers set goals and expectations, align performance and incentives, address performance issues, and hold teams accountable. They also partner with a district recruiter to attract, develop, and retain diverse, high-performing talent. The position requires a Food Manager certification before employment or completion of Philz’s certification within the first 30 days.
Requirements
- At least 3 years of experience managing a fast-paced, high-volume, customer-service-oriented business, preferably in food service or retail.
- Proven experience managing the financial health of retail operations, including P&L oversight, driving revenue, and managing costs.
- Ability to create an inclusive and dynamic team and work environment.
- Proactive self-starter who can work independently and as part of a team.
- Solid business acumen.
- Proven ability to recruit, motivate, train, and retain a team.
- Excellent verbal and written communication skills.
- Strong organizational and time-management skills.
- Must already hold a Food Manager certification from prior work experience or successfully complete Philz Coffee’s Food Manager certification within the first 30 days of employment.
- Ability to operate a variety of machines, tools, and equipment; observe safety and work accuracy; remain stationary for at least 3 hours; stand, walk, stoop, and kneel; lift up to 50 pounds intermittently and lift 3 pounds to shoulder height repetitively; grasp, finger, and reach; and communicate spoken information.
Nice To Haves
- Food service or retail management experience is preferred.
Responsibilities
- Provide frontline leadership to store Team Members and oversee the financial health of the store.
- Establish and cultivate a store culture aligned with Philz’s core values and mission.
- Interact daily with customers and employees and help create a positive customer and team experience.
- Train and develop team members and support their professional development.
- Maximize store financial performance by creating an effective work environment and enabling exceptional customer service.
- Set goals and expectations, align performance and incentives, manage performance issues, and hold team members accountable for results.
- Partner with the district recruiter to attract, develop, and retain diverse, high-performing talent.
- Obtain or complete the required Food Manager certification within the stated timeframe.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Company-paid basic life insurance
- Optional family life insurance
- 401(k) with company match
- Flexible spending accounts
- Health savings account with company contribution
- Hospital indemnity insurance
- Accident insurance
- Critical illness insurance
- Commuter benefits
- Mental health support
- Holiday pay
- Vacation and sick time
- Team Member discounts
- Free drinks and discounted beans
- Philz merchandise
- Opportunities for growth and advancement
- Eligibility to participate in a Philz Bonus Program based on exceptional individual and company performance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
