Service Supervisor - Avana Gilbert

Greystar•Gilbert, AZ

11d•Onsite

About The Position

The Service Supervisor oversees and performs technical and mechanical work to ensure the community’s interior and exterior buildings, grounds, amenities, and common areas meet Greystar standards for cleanliness, appearance, safety, and functionality. The role handles maintenance requests and routine upkeep, prepares vacant apartments for move-in, establishes cleanliness and appearance standards, and checks the quality of work performed by service team members and outside providers. The supervisor also maintains inventory, completes preventative maintenance, assists with repair and capital-project budgets, controls expenses, and supports safety compliance. The position requires a flexible schedule, including on-call coverage during evenings, weekends, and holidays, and may involve local routine travel.

Requirements

High school diploma, GED, or related experience and training.
Experience in property management maintenance, other building maintenance, or a related trade.
Provide personal hand tools unless prohibited by state law, and demonstrate safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
Ability to apply logical thinking to define and correct problems.
Customer service and interpersonal communication skills to interact effectively and courteously with residents, clients, team members, and business contacts, including when resolving customer problems.
Ability to read, write, and communicate effectively, represent company management in a support capacity, serve as an initial contact for team members and visitors, and answer questions about departmental operating policies.
Proficiency with internet, word-processing, spreadsheet, and database-management programs to maintain records and prepare information for management.
Mathematical skills to perform basic arithmetic with whole numbers, decimals, and fractions for financial, administrative, and legal documents.
EPA Type I and II or Universal certification if the position requires work on sealed HVAC systems involving system-pressure testing or refrigerant handling.
Certifications required by applicable state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property, if applicable.
Ability to work a flexible schedule, including on-call coverage during evenings, weekends, and holidays.
Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work indoors and outdoors in all weather conditions.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Ability to travel locally and routinely for business meetings, training, or other work-related responsibilities.

Nice To Haves

Experience with a property management system.

Responsibilities

Complete work orders from resident requests and routine community maintenance by diagnosing problems and making repairs in accordance with policies, procedures, safety standards, and code requirements.
Oversee and complete the apartment make-ready process, including pre-move-out inspections, preparing punch lists, scheduling vendors and contractors, obtaining supplies, completing maintenance tasks, and inspecting finished work.
Develop and maintain standards for the cleanliness and appearance of grounds, amenities, building exteriors, market-ready apartment interiors, breezeways, curbs, signage, offices, garbage areas, parking lots, and other common areas.
Periodically inspect work by service team members and develop corrective action plans when needed.
Inspect contractors’, vendors’, and other service providers’ work to verify that it meets quality standards, scope, and specifications.
Maintain inventory of spare parts and maintenance materials, and coordinate with the Community Manager to order supplies and tools within budget guidelines.
Complete monthly preventative maintenance procedures.
Assist the Community Manager with budgets for regular repairs, maintenance, and capital projects.
Support cost control by repairing parts when possible, avoiding waste, and using tools and equipment correctly.
Conduct scheduled safety meetings, keep MSDS sheets current and accessible, and stay current on OSHA and other safety requirements to support community compliance.
Provide respectful, responsive customer service to residents and others; answer questions, respond sensitively to complaints, and complete assigned work orders efficiently and urgently.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year of service and additional vacation accrual with tenure.
Onsite housing discount for onsite team members at Greystar-managed communities, subject to discount and unit availability.
Paid six-week sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.