Community Manager - Reflections on 92nd
About The Position
The Community Manager oversees the day-to-day operations of an assigned apartment property, including its team members, daily activities, and resources. The role is accountable for achieving budgeted financial and operational goals and ensuring compliance with company policies and procedures, Fair Housing, the Americans with Disabilities Act, the Fair Credit Reporting Act, and other laws and regulations governing multifamily housing operations. The Community Manager contributes to property budgeting and financial performance, manages leasing and marketing strategies, oversees resident service and retention, and ensures the property and its amenities meet safety, cleanliness, and appearance standards. The role supervises and develops staff, supports the client or owner relationship, and completes accounting, financial, administrative, and other reports. California-based Community Managers also use the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and organized. The position is based in an office environment, with frequent exposure to outdoor conditions and access required to all interior and exterior areas of the property and amenities. Routine local travel may be required.
Requirements
- At least 4–6 years of relevant experience applying property management, sales, marketing, and customer service skills to apartment-community operations.
- Experience sufficient to resolve customer complaints, complete financial records and reports, increase sales revenue, and coordinate a team’s work.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent communication, conflict-resolution, and customer-service skills.
- Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
- Required licenses and/or certifications for applicable state and local jurisdictions.
- Valid driver’s license to drive a golf cart on the property; ensure other on-site staff with golf cart access also have valid driver’s licenses.
- Proficiency with internet, word-processing, spreadsheet, and database-management programs.
- Management and supervisory skills to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.
Nice To Haves
- Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
- Strong proficiency with property management software, preferably Entrata, Yardi, and/or OneSite.
Responsibilities
- Contribute to property budgets by reviewing financial statements, marketing information, and operational reports.
- Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial reports.
- Review and approve vendor, contractor, and service-provider invoices, verify work and insurance, code charges, and coordinate related communications.
- Control expenditures within the approved budget and maintain the petty cash fund.
- Oversee lease enforcement, including application approvals, discounts and renewals, apartment inspections, notices, evictions, and allowable fees and charges.
- Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
- Promote resident satisfaction and retention by responding to and resolving complaints, questions, requests, and service issues.
- Ensure maintenance team members meet company standards for responding to and completing resident service requests.
- Conduct property inspections and address safety, cleanliness, and appearance of the property, grounds, buildings, and amenities.
- Interview, hire, orient, train, and manage property staff performance in accordance with company policies and practices.
- Support client and owner relationships through meetings, property tours, performance updates, and responses to requests.
- Complete accounting, financial, administrative, and other reports, and perform other assigned or necessary duties.
- For California positions, manage the lease process using the California-specific Lease File Checklist.
Benefits
- Competitive medical, dental, vision, disability, and life insurance; low or free basic employee-only medical coverage.
- Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year of service; and additional vacation accrual with tenure.
- Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
- Six-week paid sabbatical after 10 years of service and every five years thereafter.
- 401(k) with company match up to 6% of pay after six months of service.
- Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
- Employee Assistance Program.
- Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
- Charitable giving program and benefits.
- The role may be eligible for weekly, monthly, and/or quarterly bonuses for onsite property positions.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
