Community Manager - Tilian Point

Neighborly Ventures•Woodburn, OR

1d•$4,732 - $5,824•Onsite

About The Position

Neighborly Communities is seeking a Community Manager for its Tilian team. The Community Manager supports operations at residential multifamily properties, working closely with the Senior Community Manager and Regional Director of Operations. The role manages property administration and daily operations, ensures compliance with fair housing laws, oversees staff, assists with financial operations, directs maintenance, and provides exceptional customer service to residents while exemplifying the organization’s core values. The position includes on-site office work during all open business hours and regular, reliable attendance. It also involves coordinating with residents, vendors, office and maintenance staff, and other Neighborly properties and functions. The employee must complete assigned training and may perform other related duties as assigned.

Requirements

Associate’s degree in Property Management and at least one year of relevant experience, or a high school diploma and at least two years of relevant multifamily property management experience.
Fair Housing certification.
Thorough knowledge of Fair Housing Guidelines.
Knowledge of Low Income Fair Housing Guidelines when applying to an affordable property.
Ability to manage difficult or emotional customer situations using an outward mindset.
Excellent verbal and written communication skills.
Strong organizational and time management skills, including the ability to meet deadlines.
Ability to respond promptly to customer needs and solicit customer feedback to improve service.
Ability to act with integrity, professionalism, and confidentiality.
Proficiency with Microsoft Office, property management software, and Tenant Tech.
Ability to interact with others while emphasizing the principles of the Outward Mindset.
Ability to manage competing priorities and deadlines with close attention to detail.
Ability to stand, walk, sit, use hand and finger dexterity, talk, and hear; occasionally climb, balance, bend, stoop, kneel, or crawl; and occasionally lift or move up to 25 pounds.
Ability to work in an on-site office setting during all open business hours and travel to sister properties and other Neighborly functions.

Nice To Haves

At least two years of management experience, preferably managing property management staff.
LIHTC Compliance certification or experience when working at an affordable housing property.

Responsibilities

Oversee the administration, improvement, maintenance, and daily operations of assigned properties.
Maintain knowledge of fair housing regulations and ensure compliance.
Address and resolve operational and residential issues involving residents, vendors, and other parties.
Provide exceptional customer service to residents and work to exceed their expectations.
Maintain regular and reliable on-site or in-office attendance according to company policy.
Prepare and submit reports, including performance standards, asset management, budget, and delinquency reports.
Follow operational procedures for lease expirations and renewals, market surveys, weekly census reports, applicant screening and processing, resident file audits, and move-in and move-out coordination.
Accurately enter vendor information and advocate for the property when coordinating vendor services and bids.
Coordinate and facilitate safety meetings with the Service Manager and ensure OSHA compliance.
Help plan and execute resident retention events.
Serve as a resource for office and maintenance team members, and ensure they complete and report 3A+ SAMs and follow operational procedures.
Maintain expertise in property management platforms, including ResMan, Tenant Tech, Leonardo, and SharePoint.
Schedule, prepare for, and conduct a monthly 3A+ SAM meeting with the supervisor and report its outcomes to Human Resources.
Familiarize yourself with the job descriptions of supervised employees.
Complete assigned GraceHill training and other required classes or seminars, including Outward Mindset Gatherings and Outward Performance.
Oversee team scheduling, assignments, and daily workflow; complete timely performance evaluations; conduct 3A+ SAM meetings with direct reports; and manage direct reports in accordance with 3A+ principles.
Perform other related duties as assigned by management.