Case Manager Willets Point

Breaking Ground•Queens, NY

About The Position

The Case Manager, Permanent Housing provides support services to formerly homeless individuals, including people with multiple disabilities, to help them transition to and adjust to permanent housing and remain housed. The role addresses needs such as benefits and entitlements, activities of daily living, substance use, and mental health services. The Case Manager conducts home visits, connects clients with local community services, coordinates group activities for the caseload, and provides case management support toward housing stability and recovery goals.

Requirements

Bachelor’s degree or equivalent work experience.
Excellent computer skills, including proficiency in Microsoft Word and Excel and the ability to learn new programs.
Excellent writing and communication skills.

Nice To Haves

Two years of experience working with homeless adults and substance abuse issues.
Experience with harm reduction and motivational interviewing techniques.
Valid NY, NJ, CT, or PA driver’s license with a good driving record, as defined by Breaking Ground.
Bilingual Spanish/English.

Responsibilities

Provide direct services to a caseload of approximately 15 clients, including home visits, assessments, benefits assistance, and services that support housing stability and recovery goals.
Conduct initial and ongoing client assessments, including biannual and psychosocial assessments, and provide crisis intervention when needed.
Conduct psychosocial evaluations.
Connect clients to psychiatric services.
Connect clients to medical treatment and substance use treatment facilities when applicable.
Connect clients to job training programs, recreational activities, community services, and food and nutrition programs.
Help clients obtain identification, public benefits, and other applicable income sources.
Meet weekly with clients to assess needs, encourage harm reduction, and develop service plans.
Assist clients with preparing documents needed for recertification and maintaining their housing.
Escort clients to appointments when needed.
Maintain records in compliance with agency standards and City and State agency requirements.
Intervene in crisis situations.
After training, assist clients with self-administration of medication in accordance with Breaking Ground policies and procedures.
Perform other related duties as assigned.