Community Manager - Indigo Cove

Greystar Management Services•Bluffton, SC

1d•Onsite

About The Position

The Community Manager oversees the day-to-day operations of the assigned 82-unit townhome property during its lease-up stage. The role manages property team members, activities, and resources to meet budgeted financial and operational goals while ensuring compliance with company policies and applicable housing laws and regulations. The manager contributes to property budgeting and financial performance, oversees leasing and marketing, supports resident satisfaction and retention, and maintains the property’s physical standards. The role also supervises staff and helps manage relationships with the property owner. The schedule is Monday through Friday. Routine local travel may be required for bank deposits, training, outreach events, or other job responsibilities. The position is based in an office environment with frequent potential exposure to outdoor conditions. The manager must be able to access all parts of the property and amenities and maneuver up to 20 pounds independently or 50 pounds with assistance. The salary range is $70,000–$75,000, with potential eligibility for onsite bonus programs. Benefits include medical, dental, vision, disability, and life insurance; paid time off; an onsite housing discount subject to availability; a paid sabbatical after qualifying service; a 401(k) with company match; paid parental leave; fertility benefit reimbursement; an employee assistance program; and additional insurance, legal, and charitable-giving benefits.

Requirements

At least 4–6 years of relevant experience in property management, sales, marketing, and customer service.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
Hold licenses and certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property; ensure other onsite staff with golf-cart access also have valid driver’s licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.
Ability to physically access all interior and exterior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Strong proficiency in property-management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Provide input into property budgets by reviewing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring rent and fees are collected and posted promptly, making bank deposits, and preparing and reviewing monthly financial reports.
Review and approve vendor, contractor, and service-provider invoices; verify work or purchases and insurance certificates; code charges; and coordinate with vendors, accounting, and the client or owner.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including approving applications, discounts, and renewal leases; inspecting apartments; following notice requirements; handling evictions; and imposing and collecting allowable charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions, and requests and resolving service issues.
Ensure maintenance staff meet company standards for responding to and completing resident service requests.
Inspect the property and take action to ensure grounds, buildings, and amenities meet safety, cleanliness, appearance, and appeal standards.
Interview, hire, orient, train, and manage property staff performance in accordance with company policies and practices.
Support client and owner relationships by holding meetings, conducting property tours, sharing performance updates, and responding to requests.
Complete accounting, financial, administrative, and other reports, and perform other assigned or necessary duties.
For California properties, manage lease files using the California-specific Lease File Checklist to ensure documents are complete, compliant, and organized.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost (free basic) employee medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for weekly, monthly, and/or quarterly onsite bonus programs.