Community Manager - Indigo Cove

Greystar•Bluffton, SC

2d•$70,000 - $75,000•Onsite

About The Position

The Community Manager oversees the day-to-day operations of an 82-unit townhome property in the lease-up stage. The role manages property team members, daily activities, and resources to meet established financial and operational goals while ensuring compliance with company policies and procedures and applicable housing laws and regulations. The Community Manager contributes to property budgeting, revenue and expense management, leasing and marketing strategy, resident satisfaction and retention, property inspections, staff supervision, and the client/owner relationship. The role also prepares accounting, financial, administrative, and other reports. The schedule is Monday through Friday.

Requirements

At least 4 years of relevant experience applying property management, sales, marketing, and customer service skills to day-to-day community operations.
Ability to resolve customer complaints, complete financial records and reports, increase sales revenue, and coordinate a team’s work.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
Required licenses and/or certifications for the applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Management and supervisory skills to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.
Ability to access all exterior and interior parts of the property and its amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Strong proficiency in property management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Contribute to property budgets by analyzing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial reports.
Approve vendor, contractor, and service-provider invoices, verify work or purchases and insurance certificates, code expenses, and coordinate related communications.
Control expenditures within the approved budget and maintain the petty cash fund.
Oversee lease enforcement, including application approvals, discounts and renewals, inspections, notices, evictions, and applicable fees and charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions, and requests, resolving service issues, and ensuring the maintenance team meets service-request standards.
Conduct property inspections and take action to maintain safety, cleanliness, and appearance of the property, grounds, buildings, and amenities.
Interview, hire, orient, train, and manage property staff performance in accordance with company policies and practices.
Support the client/owner relationship through meetings, property tours, performance updates, and responses to owner requests.
Complete accounting, financial, administrative, and other reports and perform other assigned or necessary duties.
For California positions, manage lease files using the California Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.
Ensure that team members who drive a golf cart on the property have valid driver’s licenses.
Make local trips as needed for bank deposits, training, outreach events, or other job responsibilities.

Benefits

Competitive medical, dental, vision, disability, and life insurance; basic employee-only medical coverage is available at no cost.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year of service and additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs.