Community Manager - NOVEL Stockbridge

Greystar Management Services•Stockbridge, GA

About The Position

The Community Manager manages the day-to-day operations of NOVEL Stockbridge, a 297-unit garden-style property in lease-up. The role oversees property team members, activities, and resources to meet budgeted financial and operational goals and ensure compliance with company policies and procedures and applicable laws and regulations governing multifamily housing. The position contributes to budget development and financial performance, oversees leasing, marketing, resident services, maintenance standards, property inspections, and staff supervision, and supports the client/owner relationship. The role also completes accounting, financial, administrative, and other reports and duties as assigned. In California, Community Managers additionally use the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized. The position is based in an office environment with frequent possible exposure to outdoor elements. Routine local travel may be required for bank deposits, training, outreach events, or other work-related needs. Salary range is $90,000–$95,000, with potential eligibility for onsite bonus programs. Benefits include medical, dental, vision, disability and life insurance; paid time off; onsite housing discounts subject to availability; paid sabbatical; 401(k) with company match; paid parental leave; fertility benefit reimbursement; employee assistance program; optional insurance and legal plans; and charitable giving benefits.

Requirements

At least 4–6 years of relevant experience demonstrating property management, sales, marketing, and customer service capabilities sufficient to manage an apartment community, resolve customer issues, complete financial records and reports, increase sales revenues, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
Hold all licenses and certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property; ensure other on-site staff with golf-cart access also have valid driver’s licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property-management software.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Experience with Entrata, Yardi, and/or OneSite property-management software.

Responsibilities

Manage the property's day-to-day operations, team members, activities, and resources to meet financial and operational goals and comply with applicable policies and laws.
Contribute to property budget development by analyzing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial status reports.
Review and approve vendor, contractor, and service-provider invoices, verify work or products, confirm insurance certificates, code charges, and coordinate with vendors, accounting, and the client or owner.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including approving prospective resident applications, discounts, and renewal leases; conducting apartment inspections; following notice requirements; evicting residents; and imposing and collecting allowable lease charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions, and requests and resolving service issues in a timely manner.
Ensure maintenance team members meet company standards for responding to and completing resident service requests.
Inspect the property and take action to ensure buildings, grounds, and amenities meet safety, cleanliness, appearance, and appeal standards.
Interview, hire, orient, train, and manage the performance of property staff in accordance with company policies, values, and business practices.
Support the client/owner relationship through meetings, property tours, performance updates, and responses to owner requests.
Complete accounting, financial, administrative, and other reports and perform other assigned or necessary duties.
For California properties, manage the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure, and a birthday day off is available after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for weekly, monthly, and/or quarterly bonus programs for onsite property positions.