Clinic Office Manager - Stockbridge, GA

QTC Management, Inc.•Stockbridge, GA

2d•$67,730 - $91,635•Onsite

About The Position

Leidos QTC Health Services is seeking a Clinic Office Manager to lead and manage its Stockbridge, Georgia clinic. This is a working manager position responsible for clinic efficiency and day-to-day operations, including supporting medical assistants with daily duties and back-office work, providing training, managing budgets, and addressing inquiries, incidents, and complaints from physicians, customers, and claimants. The manager is also responsible for protecting confidential medical records and personal information and ensuring HIPAA compliance. The role oversees clinic staff and operations, supports provider satisfaction, and works with cross-functional teams to deliver quality, timely service throughout the claimant and customer experience. It also includes assisting with patient examinations, taking vital signs, interviewing patients, recording chart information, and conducting diagnostic testing. Travel may be required to support the Eugene, Oregon clinic or other areas, with travel requirements of up to 15%.

Requirements

Bachelor’s degree in a healthcare-related field and 4 years of related experience, or a master’s degree and 2 years of related experience; additional years of experience may be considered in lieu of a degree.
At least 2 years of experience supervising or leading teams or projects, preferably in a clinical or medical practice environment.
National Medical Assistant Certification; must be obtained before the start date if not currently active.
Able and willing to support back-office duties when needed in this working manager position.
Basic Life Support (BLS) certification for Healthcare Providers required within 30 days of starting.
Strong leadership skills, including the ability to prioritize, delegate, and communicate effectively.
Able and willing to travel as needed to support the Eugene, Oregon clinic or other areas.
Understanding of medical terminology.
Ability to learn and understand new proprietary software applications.

Nice To Haves

Clinic operations experience.

Responsibilities

Manage day-to-day operations of assigned clinics, including planning and coordinating staff work assignments.
Hire employees, conduct performance reviews, set expectations, onboard new employees, and approve employee timekeeping daily.
Coach, mentor, and train employees to support their skill, knowledge, and professional development.
Collaborate with cross-functional teams to support quality, timeliness, and customer service throughout the claimant and customer experience.
Maintain provider satisfaction through engagement and retention efforts.
Cross-train staff in front-end administrative tasks and back-end duties, including diagnostics and taking vital signs.
Implement policies, procedures, goals, and objectives for assigned staff.
Maintain strict confidentiality of medical records, protected health information, and personally identifiable information, and ensure HIPAA compliance.
Audit clinics against operational and safety standards, including supply expiration dates, fire inspections, refrigerator temperatures, sharps disposal, and equipment calibration.
Manage clinic budgets and medical and office supply inventory.
Assist Regional Managers with provider scheduling.
Review and analyze clinic metrics to ensure company goals are met.
Assist with patient examinations, measure vital signs, interview patients, record information in patient charts, and conduct diagnostic testing.
Travel as needed to support the Eugene, Oregon clinic or other areas.