Com Mgr Urg Response Team

The Michaels Organization • Grandview, TX

9d

About The Position

The Community Manager - Urgent Response Team (CMURT), directed by a Senior or Regional Vice President, travels to assigned multifamily communities and remains onsite until permanent management is restored. The CMURT oversees daily operations to ensure properties are well-maintained and financially responsible according to Michaels standards. When assigned to a property, the CMURT has authority to act as its permanent community manager and manages staff, budgets, administration, maintenance, leasing, collections, reporting, resident relations, and financial resources and assets.

Remote assignments and related travel constitute nearly 100% of working hours. The position is primarily office-based but also requires meeting residents in their units, showing units to prospective residents, and walking around properties, including multi-storey facilities with stairs. Evening and weekend work and extended periods of travel are expected.

Requirements

• At least two years of multifamily housing management experience.
• Multifamily residential leasing experience.
• High school diploma or equivalent.
• Ability to travel regularly; remote assignments and related travel constitute nearly 100% of working hours.
• Professional appearance and ability to resolve conflicts professionally.
• Excellent organizational skills and attention to detail, with the ability to maintain accurate, timely, and legible financial records.
• Valid driver's license and acceptable driving record; in most cases, an operable vehicle is required, with exceptions possible.
• Ability to meet residents in units, show units to prospective residents, walk around properties, and climb stairs.
• Availability for evening and weekend work and extended periods of travel.
• Willingness to complete additional program training or testing required after hiring.

Nice To Haves

• Direct supervision of employees as part of multifamily housing management experience is preferred.
• Accredited Resident Manager designation or similar qualification.
• Two or more years of college.
• Accounting, financial, and administrative background.
• Tax Credit, Section 8, and/or public housing experience.

Responsibilities

• Oversee the management, direction, training, and safety of employees assigned to the property; assess emergencies and make sound business judgments when management support is unavailable.
• As directed by regional leadership, coordinate and oversee approved hiring, staff training and performance evaluations, recommend salary increases, and counsel, discipline, or terminate employees under direct control in accordance with company policy.
• Establish work schedules and assign routine and emergency duties; approve and schedule staff paid and unpaid time off.
• Train staff in safe operating procedures and report accidents and emergency situations to appropriate personnel.
• In consultation with the Leasing & Marketing Department, create and execute marketing campaigns for rental units; prepare, process, modify, and sign leases and related forms; monitor competition and market conditions and adjust business and marketing models as appropriate.
• Ensure residents meet applicable compliance and eligibility requirements and address non-compliance promptly.
• As directed, assist with preparation and implementation of the annual budget; maintain accurate financial records, daily bank deposits, cash accounts, and required vacancy reports.
• Supervise outside contractors, conduct physical needs assessments, negotiate vendor contracts, and ensure work is completed on schedule.
• Participate in and direct office and maintenance staff during move-in and move-out processes and agency inspections.
• Work with residents, resident organizations, and resident services providers to address issues, make improvements, and maintain positive relations.
• Follow Michaels Accounting and Operations directives, policies, and procedures.
• Inspect the property, document deficiencies, make improvements, and take required actions according to company guidelines.
• Obtain required company, state, or agency certifications or licenses within the first year if directed; remain current with applicable laws, policies, and required certifications.
• Initiate and follow through on service, maintenance, and capital-needs contracts for approval and execution.
• Initiate purchase orders for goods, supplies, services, and vendors or contractors; receive, review, and process site invoices for payment.
• Perform other duties as assigned.

Benefits

• Competitive wage
• Comprehensive benefits package, including medical, dental, vision, and prescription coverage
• Generous paid time off
• 401(k) plan with company match
• Children may apply for the Michaels Employee Scholarship Program
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED