Com Mgr Urg Response Team

The Michaels Organization•Indianapolis, IN

About The Position

The Community Manager - Urgent Response Team (CMURT) travels to assigned multifamily communities and remains onsite until permanent management is restored. Directed by the Senior or Regional Vice President, the CMURT oversees daily operations to ensure properties are well-maintained and financially responsible according to Michaels standards. While assigned, the CMURT has authority to act as the permanent community manager and is responsible for property operations, including staff leadership, budgetary control, administration, maintenance, leasing and collections, reporting, resident relations, and management of financial resources and assets. Remote assignments and related travel constitute nearly 100% of working hours, and extended travel is required and expected. The role works primarily in an office environment, with regular interaction with residents in their units, tours of units for prospective residents, and property inspections. The work may involve walking around and climbing stairs in multi-storey facilities, and may take place near cleaning solvents, paint fumes, and landscaping chemicals. Evening and weekend work is expected. The salary range is $62,000 per year. Benefits include medical, dental, vision, prescription coverage, paid time off, a 401(k) plan with company match, access to the Michaels Employee Scholarship Program for teammates’ children, and professional development opportunities.

Requirements

At least two years of multifamily housing management experience.
Multifamily residential leasing experience.
High school diploma or equivalent.
Professional appearance and ability to resolve conflicts professionally.
Ability to travel regularly; remote assignments and related travel constitute nearly 100% of working hours.
Excellent organizational skills and attention to detail, with the ability to maintain accurate, timely, and legible financial records.
Valid driver's license, acceptable driving record, and, in most cases, an operable vehicle.

Nice To Haves

Experience directly supervising employees.
Accredited Resident Manager designation or similar.
Accounting, financial, and administrative background.
Tax Credit, Section 8, and/or public housing experience.
Two or more years of college.

Responsibilities

Oversee, direct, train, and promote the safety of employees assigned to the property; assess emergencies and respond with sound business judgment.
As directed by regional leadership, coordinate hiring for approved positions, train staff, conduct performance evaluations, recommend salary increases, and counsel, discipline, or terminate employees in accordance with company policy.
Establish work schedules and assign routine and emergency duties; approve and schedule staff paid and unpaid time off.
Train staff in safe operating procedures and report accidents and emergencies to appropriate personnel.
Develop and execute rental marketing campaigns in consultation with the Leasing & Marketing Department; prepare, process, modify, and sign lease agreements and related forms; monitor market conditions and adjust business and marketing models as needed.
Ensure residents meet applicable local, state, and federal compliance and eligibility requirements, and address non-compliance.
As directed, assist with annual budget preparation and implementation; maintain accurate financial records, daily bank deposits, cash accounts, and required vacancy reports.
Supervise outside contractors, assess physical needs, negotiate vendor contracts, and ensure work is completed by agreed deadlines.
Direct office and maintenance staff in move-in and move-out processes and agency inspections.
Work with residents, resident organizations, and resident services providers to address concerns, make improvements, and maintain positive relations.
Follow Michaels Accounting and Operations directives, policies, and procedures.
Inspect the property, document deficiencies, make improvements, and take required actions under company guidelines.
Obtain company-, state-, or agency-required certifications or licenses within the first year if directed, and remain current with applicable laws, policies, and certification requirements.
Initiate, follow through on, and process service, maintenance, and capital-needs contracts for approval and execution.
Initiate purchase orders for goods, supplies, services, and vendors or contractors; receive, review, and process site invoices for payment.
Perform other duties as assigned.