Com Mgr Urg Response Team

The Michaels Organization•Grandview, TX

6h•$55,000 - $60,000

About The Position

The Community Manager - Urgent Response Team (CMURT) travels to assigned multifamily communities and remains onsite until permanent management is restored. Directed by a Senior or Regional Vice President, the CMURT oversees daily operations to ensure properties are well-maintained and financially responsible in accordance with Michaels standards. Upon assignment, the CMURT manages property operations, including staff leadership, budgetary control, administration, maintenance, leasing and collections, reporting, resident relations, and control of financial resources and assets. Remote assignments and related travel constitute nearly 100% of working hours. The role is primarily office-based, with work also involving resident units, property tours and inspections, and travel for extended periods. Evening and weekend work is expected.

Requirements

At least two years of multifamily housing management experience.
Multifamily residential leasing experience.
High school diploma or equivalent.
Ability to travel regularly; remote assignments and related travel constitute nearly 100% of working hours.
Professional appearance and ability to resolve conflicts professionally.
Excellent organizational skills and attention to detail, with the ability to maintain accurate, timely, and legible financial records.
Valid driver's license, acceptable driving record, and, in most cases, an operable vehicle.
Ability to work evenings and weekends and travel for extended periods.
Ability to meet residents in their units, show units, walk around properties, and climb stairs in multi-storey facilities.

Nice To Haves

Direct supervision of employees.
Accredited Resident Manager designation or similar.
Two or more years of college.
Accounting, financial, and administrative background.
Tax Credit, Section 8, and/or public housing experience.

Responsibilities

Oversee the management, direction, training, and safety of property employees; assess urgent situations and make sound decisions when management support is unavailable.
As directed by regional leadership, coordinate hiring for approved openings, train staff, conduct performance evaluations, recommend salary increases, and counsel, discipline, or terminate direct reports according to company policy.
Establish staff schedules and assign office, routine, and emergency work; approve and schedule paid and unpaid time off.
Train staff in safe operating procedures and report accidents and emergencies to appropriate personnel.
In consultation with the Leasing & Marketing Department, create and execute leasing marketing campaigns, prepare and sign lease agreements and related forms, monitor market conditions, and adjust business and marketing practices to remain competitive and compliant.
Ensure residents meet applicable local, state, and federal compliance and eligibility requirements, and address non-compliance.
As directed, assist with annual budget preparation and implementation; maintain accurate financial records, daily bank deposits, cash accounts, and vacancy reports.
Supervise outside contractors, conduct physical needs assessments, negotiate vendor contracts, and ensure work is completed on schedule.
Direct office and maintenance staff in move-in and move-out processes and agency inspections.
Work with residents, resident organizations, and service providers to address issues, make improvements, and maintain positive relations.
Follow Michaels Accounting and Operations directives, policies, and procedures.
Inspect properties, document deficiencies, and take required corrective action in accordance with company guidelines.
Obtain required company, state, or agency certifications or licenses within the first year when directed, and remain current with applicable laws, policies, and certification requirements.
Initiate and follow through on service, maintenance, and capital-needs contracts for approval and execution.
Initiate purchase orders as needed and receive, review, and process site invoices for payment.
Perform other duties as assigned.