Safety Response Team

Allied Universal • Portland, OR

1d • Onsite

About The Position

Allied Universal is hiring a Safety Response Team Member for its Safety Response program in a vibrant city center. The program aims to provide visitors and other members of the public with a welcoming experience through enhanced hospitality and security functions. Team members serve as first-impression specialists, interacting with families, residents, students, businesses, workers, event attendees, performers, shoppers, and tourists. They often patrol by bicycle and work in varied settings and weather conditions.

The role combines public engagement, wayfinding and information services, visible safety patrols, event support, observation and reporting, safety escorts, community outreach, and incidental litter pickup. Team members also document public maintenance issues and ordinance violations for referral to the appropriate city authorities, conduct surveys and data collection, and share information about services with receptive homeless individuals.

Requirements

• High school diploma or equivalent, or five years of verifiable work experience.
• No prior experience is required.
• Working knowledge of area geography and major downtown destinations, including government offices, community venues, stadiums, arenas, restaurants, bars, and nightclubs.
• Proficiency riding a bicycle.
• Ability to use appropriate de-escalation techniques calmly and sensitively.
• Working knowledge of Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Ability to coordinate and/or direct multiple complex tasks and assignments simultaneously and successfully.
• Demonstrated good judgment and ability to make sensible decisions.
• Effective oral and written communication skills.
• Ability to build strong relationships and develop an understanding of individuals’ circumstances and needs.
• Ability to gain expert-level familiarity with and comply with CoC policies and procedures.
• Flexibility to work different schedules, including evenings and weekends, as necessary.
• General knowledge and training in conducting interactions with people in need, including homeless individuals.
• Excellent organizational skills.
• Licensing requirements may apply under state or local laws and regulations and may be required before employment.
• A valid driver’s license is required for driving positions only.

Nice To Haves

• Prior security or customer service experience; one or more years is ideal.
• Proficiency with mobile technologies and smart devices.

Responsibilities

• Greet and engage members of the public, including visitors, students, workers, residents, and businesses, in various settings and weather conditions.
• Assist visitors with wayfinding to popular destinations and venues within the city.
• Respond to public inquiries about downtown businesses, governmental offices, libraries, educational facilities, special events, and programs.
• Circulate throughout assigned zones in the CRA Area to provide a visible presence and enhance safety, helping prevent crime and discourage inappropriate behavior through activity.
• Provide additional presence and assistance at or around downtown events as requested.
• Observe and document disturbances, graffiti, vandalism, and other criminal activity, and report them as appropriate.
• Report public maintenance issues to the CRA or City, including downed street signs, malfunctioning streetlights, and blocked sidewalks that prevent access for individuals with disabilities.
• Document observed ordinance violations for referral to City Code Enforcement or the Police Department, as appropriate.
• Provide requested safety escorts between locations within the CRA Area.
• Interface with businesses in the CRA Area, share important community information and event notices, and listen for and report community concerns.
• Conduct public surveys and collect data.
• Engage receptive homeless individuals to provide general information about available local services, document interactions, and make the information available to specialized Outreach Ambassadors for follow-up.
• Promote a clean downtown by picking up and disposing of prominent litter encountered during other duties.
• Report large-item trash dumping in public rights of way to the City’s Solid Waste Division.

Benefits

• Medical, dental, and vision insurance.
• Basic life, AD&D, and disability insurance.
• Enrollment in the company’s 401(k) plan, subject to eligibility requirements.
• Seven holidays annually paid at time and a half if worked.
• Forty hours of vacation after one year of employment at eligible work assignments; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED