COM Manager

Hunt Military Communities•Bremerton, WA

4d•$80,000 - $102,000

About The Position

The COM Manager is responsible for all aspects of the Change of Occupancy Maintenance (COM) process. The role involves accurate data entry in the company’s system of record, planning and scheduling internal and contracted work, coordinating with property management on resident move-ins and move-outs, and meeting financial and performance goals. The COM Manager works directly with the Maintenance Director to achieve HMC goals and performance metrics.

Requirements

High school diploma, GED, or equivalent.
At least 5 years of building maintenance experience.
At least 1 year of supervisory experience.
Knowledge of electrical, HVAC, plumbing, carpentry, and general building maintenance trades or skills.
Ability to meet deadlines and goals and solve problems.
Demonstrated proficiency with property management software, particularly Yardi.
Ability to develop comprehensive schedules that meet HMC goals and timelines and ensure work is completed on schedule.
Ability to understand and follow HMC policies for COM, work orders, and purchase orders.
Critical-thinking skills to identify and resolve performance or scheduling issues.
Proficiency with standard office software, including MS Word, MS Excel, PowerPoint, email programs, and internet browsers.
Strong oral and written communication skills.
Ability to work in a team and establish strong working relationships with contractors, supervisors, and peers.
Detail orientation and ability to work to specified deadlines.
Ability to present information effectively and respond to questions from managers, clients, customers, and the public.
Ability to work independently as part of a team and basic knowledge of property management activities.
Reliable attendance and punctuality.
Basic understanding of safety practices.
Ability to use technology platforms daily.
Valid in-state driver's license.

Responsibilities

Lead and manage the HMC COM department and its Change of Occupancy Maintenance functions, including negotiating trade contracts and service agreements and ensuring quality.
Develop scopes of work.
Create or approve purchase orders in accordance with HMC policy.
Ensure vendors meet HMC insurance requirements before work begins, unless an exception is approved under HMC policy.
Ensure contractors are paid promptly after completing work that meets HMC expectations.
Schedule internal and contracted work associated with COM.
Use Yardi to accurately schedule and track status, time, labor, and materials associated with the COM process.
Review and update completed and planned work daily in Yardi and other HMC platforms, and communicate timeline changes to internal and external leaders as needed.
Review reports for accurate and policy-compliant data entry and alert management to inconsistencies.
Identify COM process inefficiencies that delay resident move-ins or affect work quality.
Meet performance and financial goals, including Performance Incentive Fee Metrics for COM and customer service.
Ensure parts and materials are available to meet timelines.
Conduct inspections to ensure HMC standards for COM quality and timeliness are met.
Drive for company business using a company vehicle, or a personal or rental vehicle for more than 50% of the time when that option is used.