Com Mgr Urg Response Team

The Michaels Organization • Beech Grove, IN

2d

About The Position

The Community Manager - Urgent Response Team (CMURT), directed by the Senior or Regional Vice President, travels to assigned multifamily communities and remains onsite until permanent management is restored. The CMURT oversees daily operations to ensure properties are well-maintained and financially responsible according to Michaels standards. The role is granted authority to act as the permanent community manager while assigned to a property and manages staff, budgets, administration, maintenance, leasing, collections, financial and administrative reporting, resident relations, and property resources and assets. Remote assignments and related travel constitute nearly 100% of working hours. Evening and weekend work, as well as travel for extended periods, is expected.

Requirements

• Two or more years of multifamily housing management experience.
• Multifamily residential leasing experience.
• High school diploma or equivalent.
• Ability to travel regularly; remote assignments and related travel constitute nearly 100% of working hours.
• Professional appearance and ability to resolve conflicts professionally.
• Excellent organizational skills, attention to detail, and ability to maintain accurate, timely, and legible financial records.
• Valid driver's license, acceptable driving record, and, in most cases, an operable vehicle.
• Ability to meet residents in their units, show units to potential residents, and walk around properties, including climbing stairs in multistorey facilities.
• Ability to work evenings and weekends and travel for extended periods.
• Complete additional program training or testing required after hiring.

Nice To Haves

• Direct supervision of other employees.
• Accredited Resident Manager designation or similar.
• Accounting, financial, or administrative background.
• Tax Credit, Section 8, and/or public housing experience.
• Two or more years of college.

Responsibilities

• Oversee the management, direction, training, and safety of employees assigned to the property; assess critical or emergency situations and respond using sound business judgment.
• Coordinate and oversee approved hiring, staff training, performance evaluations, salary recommendations, counseling, discipline, and termination in accordance with company policy and regional direction.
• Establish work schedules and assign office, routine, and emergency work; approve and schedule paid and unpaid time off.
• Train staff in safe operating procedures and accurately report accidents and emergency situations.
• Create and execute marketing campaigns for rental units in consultation with the Leasing & Marketing Department; prepare and process lease agreements and related forms, monitor market conditions, and adjust business and marketing practices as needed.
• Ensure residents meet applicable local, state, and federal compliance and eligibility requirements, and address non-compliance.
• As directed, assist with preparation and implementation of the annual budget; maintain accurate financial records, daily bank deposits, cash accounts, and required vacancy reports.
• Supervise outside contractors, assess physical needs, negotiate vendor contracts, and ensure work is completed by agreed deadlines.
• Direct office and maintenance staff during move-in and move-out processes and agency inspections.
• Work with residents, resident organizations, and resident services providers to address issues, make improvements, and maintain positive relations.
• Follow Michaels Accounting and Operations directives, policies, and procedures.
• Continuously inspect the property, record deficiencies, make improvements, and take required actions according to company guidelines.
• Obtain required company, state, or agency certifications or licenses within the first year when directed, and remain current with applicable laws, policies, and certification requirements.
• Initiate and follow through on service, maintenance, and capital-needs contracts for approval and execution.
• Initiate purchase orders for goods, supplies, services, and vendors or contractors; receive, review, and process site invoices for payment.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, and prescription coverage.
• Paid time off.
• 401(k) plan with company match.
• Eligibility for children to apply for the Michaels Employee Scholarship Program.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED