Community Manager-Enclave at Albany Park

29th Street•Westerville, OH

16d•$60,000 - $65,000

About The Position

The Community Manager supervises, controls, and plans the day-to-day activities of the apartment community. The role implements company policies, procedures, and programs to maintain a well-managed and well-maintained property, meet operational objectives, and ensure compliance with regulatory agencies and investors. The Community Manager exercises independent judgment in defining and evaluating property objectives and recommending changes to the property’s structure, management, and goals. The position oversees resident relations and leasing, property operations, marketing, financial reporting, and employee management. It includes responsibility for renewal offers, notices related to non-payment, move-out paperwork, work-order follow-up, occupancy and lease-renewal goals, and supervision and development of at least two full-time team members. The position is located at Enclave at Albany Park in Westerville, Ohio.

Requirements

Superior organizational and communication skills.
Ability to provide courteous, professional service to residents, team members, and supervisors.
Ability to maintain courteous, professional relations with vendors and other service providers.
Honesty in time reporting and reliability.
Knowledge of Microsoft Office products, including Excel, Word, and PowerPoint.
A valid driver’s license may be required.

Nice To Haves

At least one year of experience is preferred.

Responsibilities

Plan, supervise, and control the apartment community’s day-to-day activities and implement company policies, procedures, and programs.
Evaluate property objectives and recommend changes to property structure, management, and goals.
Prepare and deliver resident renewal offers before lease expirations.
Create and post 10-day notices and small-balance letters for non-payment of rent, and send late fees.
Oversee finalized Move Out Review paperwork and submit it to Haven Residential.
Ensure work orders are entered and closed out promptly.
Strive to achieve a collected occupancy rate of 95% or higher and renew 100% of resident leases at or near market rents, preferably 30 days before expiration.
Use the budgeted rent schedule or prices approved by the Management Company.
Serve as the first point of contact for residents; show units, accept applications, and complete leasing for current and future available units.
Ensure applications are complete and processed according to guidelines, and submit leases and applications promptly with the appropriate deposits.
Ensure leases are fully signed and payment is received before issuing property keys and access codes.
Complete resident move-in and move-out checklists, and return the vacate settlement statement and lease copies to the office within one week.
Submit weekly activity summaries and time logs to the Regional Manager as required.
Maintain confidentiality regarding the property, ownership, and residents.
Conduct business in compliance with company policies, the Haven Residential Operations and Policy Manual, Fair Housing, ADA, the Fair Credit Reporting Act, and applicable federal, state, and local laws.
Document and log maintenance requests, and prepare monthly and weekly financial reports.
Study the surrounding market and identify trends and opportunities involving utilities, parking, value-added services, and community needs.
Survey neighboring properties for amenities, rents, concessions, and curb appeal.
Conduct open houses and participate in events as requested by Corporate Managers.
Distribute resident communications, including newsletters and notices.
Recommend resident retention and incentive programs to the Regional Manager and implement approved programs.
Post vacant apartments on Craigslist and other suitable, approved marketing venues.
Direct the work of at least two full-time team members and monitor and evaluate their performance.
Recommend hiring, firing, promotion, and other status changes for team members at the property.
Mentor and train employees, take disciplinary action when needed, and manage employee needs, certification training, and teamwork.
Monitor and record time reporting, work quality and efficiency, and follow up on make-ready completion.