Community Manager - Genoa Lakes

Greystar Management Services•Mesa, AZ

9d•Onsite

About The Position

The Community Manager oversees the day-to-day operations of an assigned apartment property, leading team members and daily activities to meet budgeted financial and operational goals. The role ensures compliance with company policies and procedures and applicable housing laws and regulations, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The manager contributes to property budgeting and financial performance, including revenue collection, vendor payments, expenditure control, and reporting. The role oversees leasing and lease enforcement, develops marketing and leasing strategies, promotes resident satisfaction and retention, and ensures the property and its amenities meet safety, cleanliness, and appearance standards. The Community Manager also hires, trains, and supervises staff and supports relationships with property owners through meetings, tours, performance updates, and responses to requests. The position is based in an office environment with frequent exposure to outdoor conditions and requires access to all interior and exterior parts of the property. Routine local travel may be needed for bank deposits, training, outreach events, or other work-related activities. For California properties, the manager uses the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and organized.

Requirements

At least 4–6 years of relevant experience applying property management, sales, marketing, and customer service skills to apartment community operations.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
Required licenses and/or certifications for applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property; ensure other on-site staff with golf-cart access also hold valid licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Management and supervisory skills to hire, lead, direct, evaluate, and manage staff, including maintenance specialists.
Ability to access all interior and exterior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Proficiency in property management software, preferably Entrata, Yardi, and/or OneSite.
Bilingual English/Spanish skills.

Responsibilities

Contribute to property budgets by analyzing financial statements, marketing information, and operating reports.
Meet revenue targets by setting rent rates, ensuring rent and fees are collected and posted promptly, making bank deposits, and preparing and reviewing monthly financial reports.
Review and approve vendor, contractor, and service-provider invoices; reconcile charges, verify insurance certificates, code expenses, and coordinate related communications.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including application approvals, discounts and renewals, apartment inspections, notices, evictions, and allowable fees and charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions, and requests and resolving service issues.
Ensure maintenance team members follow company standards for responding to and completing resident service requests.
Inspect the property regularly and address safety, cleanliness, and appearance issues in buildings, grounds, and amenities.
Interview, hire, orient, train, and manage property staff in accordance with company policies, values, and business practices.
Support client and owner relationships through meetings, property tours, performance updates, and responses to requests.
Complete accounting, financial, administrative, and other reports, and perform other duties as assigned or necessary.
In California, use the California-specific Lease File Checklist to manage and verify lease documentation.

Benefits

Competitive medical, dental, vision, disability, and life insurance.
Low-cost (free basic) medical coverage for employee-only coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for weekly, monthly, and/or quarterly bonus programs.