Community Manager - Genoa Lakes

Greystar•Mesa, AZ

10d•Onsite

About The Position

The Community Manager oversees the day-to-day operations of an assigned apartment property, including team members, daily activities, and resources, to meet budgeted financial and operational goals. The role ensures property operations comply with company policies and procedures and applicable laws and regulations, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The Community Manager contributes to property budgeting and financial performance, manages revenue and expenses, oversees vendor invoices, and prepares financial and operational reports. The role manages leasing and lease enforcement, develops marketing strategies, promotes resident satisfaction and retention, and ensures the property and its amenities meet safety, cleanliness, and appearance standards. The position supervises property staff, supports the client/owner relationship, and performs related administrative and operational duties. In California, the Community Manager also uses the California Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.

Requirements

At least 4–6 years of relevant experience demonstrating property management, sales, marketing, and customer service skills sufficient to manage an apartment community, resolve customer issues, complete financial records and reports, increase revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
Required licenses and/or certifications for applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property; ensure other on-site staff with access to drive the golf cart also have a valid driver’s license.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software.
Management and supervisory skills to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.
Ability to access all exterior and interior areas of the property, community, and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Real Estate, or a related field.
Bilingual English/Spanish skills.
Experience with Entrata, Yardi, and/or OneSite property management software.

Responsibilities

Contribute to property budgets by analyzing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring rent and fees are collected and posted promptly, making bank deposits, and preparing and reviewing monthly financial reports.
Review and approve vendor, contractor, and service-provider invoices; verify work or purchases, insurance certificates, and account coding; and coordinate related communications.
Control expenses within the approved budget and maintain the petty cash fund.
Oversee lease enforcement, including reviewing resident applications, discounts, and renewal leases; conducting apartment inspections; providing required notices; handling evictions; and imposing and collecting allowable fees and charges.
Analyze market and economic trends and implement marketing and leasing strategies to achieve occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions, requests, and service issues in a timely manner.
Ensure maintenance staff meet company standards for responding to and completing resident service requests.
Inspect the property regularly and take action to maintain the safety, cleanliness, appearance, and appeal of the property, grounds, buildings, and amenities.
Interview, hire, orient, train, and manage property staff performance in accordance with company policies and practices.
Support client and owner relationships through meetings, property tours, performance updates, and responses to requests.
Complete accounting, financial, administrative, and other reports and perform other assigned or necessary duties.
In California, use the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.
Make local trips as needed for bank deposits, training, outreach events, or other job responsibilities.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low-cost (free basic) employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional day off for the employee’s birthday after one year of service; and additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential quarterly or annual performance-based bonus for corporate roles.
Potential weekly, monthly, and/or quarterly bonus for onsite property roles.