Community Manager - The Orchards at Arlington Highlands

Greystar Management Services•Arlington, TX

3d•Onsite

About The Position

The Community Manager leads daily operations of an Active Adult community, ensuring exceptional resident experiences, strong financial performance, and regulatory compliance. The role oversees onsite team members, coordinates resources and activities, and fosters a vibrant, inclusive environment for active adults aged 55 and older. The Community Manager serves as the primary liaison among ownership, residents, and the onsite team, driving operational excellence and long-term community success. Compliance with company policies, Fair Housing, ADA, FCRA, and applicable housing regulations is essential. The role oversees resident relations, leasing and sales, team hiring and development, lease enforcement, financial reporting and budget management, maintenance and vendor operations, marketing, resident retention, risk management, and capital projects. It represents the community to ownership and the wider community, and may require evening and weekend work as well as routine local travel. Team members work in an office and may frequently encounter outdoor conditions, including unpleasant or hazardous temperature, weather, odors, or landscape.

Requirements

4–6 years minimum of relevant experience demonstrating property management, sales, marketing, and customer service experience sufficient to manage apartment community operations, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate team work.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
Required licenses and certifications for applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property; ensure other onsite staff with golf-cart access also have valid licenses.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong property management software proficiency.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Experience with Entrata, Yardi, and/or OneSite property management software.

Responsibilities

Respond to resident concerns, complaints, questions, and requests; resolve issues and handle escalated disputes with empathy and sound judgment.
Complete required accounting, financial, administrative, operational, and other reports accurately and on time.
Serve as liaison with ownership, investors, and regional or asset management teams; lead site visits and provide performance updates, market insights, and recommendations.
Recommend strategies for long-term asset preservation, revenue growth, and expense control.
Oversee hiring, onboarding, training, performance management, and professional development of team members; ensure required training and certifications are current and address performance issues promptly.
Oversee lease enforcement, including inspections, required notices, evictions, late fees, and other lease-authorized charges; enforce community rules and coordinate with legal counsel on evictions, disputes, and compliance matters.
Conduct daily huddles, one-on-one coaching and check-ins, and annual reviews; support team responsibilities and goal setting and communicate team and community goals.
Supervise sales activities and leasing performance to achieve revenue and occupancy goals; monitor leasing metrics, conduct tours as needed, and keep model and vacant units tour ready.
Set rent rates; ensure rent and fees are collected and posted promptly; make bank deposits; and prepare and review monthly financial status reports.
Oversee accounts payable and receivable, invoice approvals, and vendor billing accuracy.
Develop and execute strategies to increase net operating income through rent growth, ancillary income, and expense control.
Inspect the community and ensure safety, cleanliness, curb appeal, preventive maintenance, and operational amenities.
Promote resident satisfaction and retention, build community culture, and monitor and respond to satisfaction surveys and online reviews.
Oversee budget creation, forecasting, and monthly variance reporting; prepare and present financial performance updates to ownership and asset managers.
Maintain confidentiality of personal information concerning residents and staff.
Analyze local market and economic trends and the competitive market; implement and adjust short- and long-range marketing, leasing, and pricing strategies.
Direct and support maintenance and service operations, ensuring timely work order completion and preventive maintenance.
Manage vendor contracts, insurance compliance, and risk initiatives, including incident reporting, insurance claims, and team safety and OSHA training.
Maintain required community licenses, inspections, certifications, and permits.
Forecast and track capital expenditures in alignment with ownership objectives; manage procurement and vendors and oversee capital projects and unit upgrades or renovations.
Represent the community and company at community events and activities and participate in outreach marketing.
For California properties, manage the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.
Perform other duties that contribute to the success of the community and brand.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for weekly, monthly, and/or quarterly bonus programs for onsite property positions.