Community Manager - The Orchards at Arlington Highlands

Greystar•Arlington, TX

5d•Onsite

About The Position

The Community Manager leads the daily operations of an Active Adult community for residents aged 55 and older, with responsibility for resident experience, financial performance, regulatory compliance, onsite staff, and community activities. The role serves as the primary liaison among ownership, residents, and the onsite team, and is responsible for supporting an inclusive community and long-term operational success. The position requires adherence to company policies and applicable housing regulations, including Fair Housing, ADA, and FCRA requirements. The Community Manager oversees resident relations and lease enforcement; hiring, training, coaching, and performance management; leasing, marketing, and occupancy; budgets, revenue, expenses, and financial reporting; maintenance, inspections, vendors, risk management, and capital projects. The role also represents the community at events and in outreach efforts. Evening and weekend work may be required, and routine local travel may be needed for bank deposits, training, outreach events, or other job duties.

Requirements

At least 4 years of relevant experience; the posting specifies 4–6 years minimum, with experience applying property management, sales, marketing, and customer service skills to operate an apartment community, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
Hold all licenses and certifications required by state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property; ensure other onsite staff who drive the golf cart also have valid licenses.
Proficiency with internet, word processing, spreadsheet, and database management programs for reports and employment documents.
Management and supervisory skills to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.
Ability to access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.
Ability to undertake routine local travel as required.
Evening and weekend work may be required.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Strong proficiency in property management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Respond to resident concerns, complaints, questions, and requests; resolve escalated disputes with empathy and sound problem-solving.
Prepare accurate and timely accounting, financial, administrative, operational, and other required reports.
Liaise with ownership, investors, and regional or asset management teams; lead site visits and provide performance updates, market insights, and recommendations for asset preservation, revenue growth, and expense control.
Oversee hiring, onboarding, training, performance management, and professional development of team members; ensure required training and certifications are current and address performance issues promptly.
Oversee lease enforcement, including inspections, notices, lease charges, evictions, and coordination with legal counsel; enforce community rules and lease policies.
Conduct daily huddles, coaching and check-ins, and annual reviews; support team responsibilities and goal setting, communicate relevant resident situations, and align staff with community goals.
Supervise sales and leasing activities to meet occupancy and revenue goals; monitor performance metrics, conduct tours as needed, and keep model and vacant units tour ready.
Set rent rates, ensure timely collection and posting of rent and fees, make bank deposits, prepare and review monthly financial reports, and oversee accounts payable, receivable, invoice approvals, and vendor billing accuracy.
Develop and execute strategies to increase net operating income through rent growth, ancillary income, and expense control.
Inspect the community and take action to maintain safety, cleanliness, curb appeal, preventive maintenance, and operational amenities.
Promote resident satisfaction and retention, strengthen community culture, and monitor and respond to satisfaction surveys and online reviews.
Oversee budget development, forecasting, and monthly variance reporting; present financial performance updates to ownership and asset managers.
Protect confidential personal information concerning residents and staff.
Analyze local market and economic trends and competitors; implement short- and long-term marketing and leasing strategies and adjust pricing and marketing to meet occupancy and revenue goals.
Direct and support maintenance and service operations, ensuring timely work order completion and preventive maintenance.
Manage vendor contracts, insurance compliance, risk management, incident reporting, insurance claims, and team safety and OSHA training.
Maintain required community licenses, inspections, certifications, and permits.
Forecast and track capital expenditures; manage procurement, vendor contracts, capital projects, and unit upgrades or renovations.
Represent the community and company at community events and activities and participate in outreach marketing; work evenings and weekends when required.
For California positions, manage the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.
Perform other duties related to the success of the community and the brand.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or no cost for basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure, and a birthday day off is available after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for weekly, monthly, and/or quarterly bonus programs; eligibility and compensation may vary.