Community Manager - Tapestry at Brentwood Town Center
About The Position
The Community Manager manages the day-to-day operations of an assigned property, including team members, daily activities, and resources, to meet established financial and operational goals. The role ensures the property operates in compliance with company policies and procedures and applicable laws and regulations governing multifamily housing, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. This position is for a stabilized, 393-unit midrise property. The manager contributes to budget development, monitors financial performance and expenditures, oversees revenue collection and vendor payments, and manages lease enforcement. The role also develops marketing and leasing strategies, supports resident satisfaction and retention, oversees property inspections and maintenance service standards, and supervises property staff. The Community Manager maintains the client/owner relationship and completes accounting, financial, administrative, and other reports. California-based Community Managers also use a California-specific Lease File Checklist to ensure lease documents are complete, compliant, and organized.
Requirements
- At least 4–6 years of relevant experience demonstrating property management, sales, marketing, and customer service capabilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent communication, conflict-resolution, and customer-service skills.
- Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
- Hold all licenses and certifications required by applicable state and local jurisdictions.
- Valid driver’s license to drive a golf cart on the property; ensure other on-site staff with golf-cart access also have valid driver’s licenses.
- Proficiency with internet, word-processing, spreadsheet, and database-management programs for reports and employment documents.
- Management and supervisory skills to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.
- Ability to access all exterior and interior parts of the community and its amenities.
- Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.
- Routine local travel may be required for bank deposits, training, outreach events, or other job duties.
Nice To Haves
- Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
- Strong proficiency with property management software, preferably Entrata, Yardi, and/or OneSite.
Responsibilities
- Provide input into property budgets by reviewing financial statements, marketing information, and operational reports.
- Meet revenue targets by setting rent rates, ensuring rent and fees are collected and posted promptly, making bank deposits, and preparing and reviewing monthly financial status reports.
- Review and approve vendor, contractor, and service-provider invoices, reconcile work or purchases, verify insurance certificates, code charges, and coordinate related communications.
- Control expenditures within the approved budget and manage the petty cash fund.
- Oversee lease enforcement, including approving applications, discounts, and renewal leases; conducting apartment inspections; issuing notices; managing evictions; and imposing and collecting permitted fees and charges.
- Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
- Promote resident satisfaction and retention by responding to complaints, questions, and requests and resolving service issues in a timely manner.
- Ensure the maintenance team responds to and completes resident service requests according to company standards.
- Inspect the property regularly and take action to maintain safety, cleanliness, appearance, and appeal of the property, grounds, buildings, and amenities.
- Interview, hire, orient, train, and manage the performance of property staff in accordance with company policies, values, and business practices.
- Support the client/owner relationship through meetings, property tours, performance updates, and responses to owner requests.
- Complete accounting, financial, administrative, and other reports and perform other assigned or necessary duties.
- For California properties, manage the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.
Benefits
- Competitive medical, dental, vision, disability, and life insurance; low or free basic employee-only medical coverage.
- Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service; additional vacation accrual with tenure.
- Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
- Six-week paid sabbatical after 10 years of service and every five years thereafter.
- 401(k) with company match up to 6% of pay after six months of service.
- Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
- Employee Assistance Program.
- Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
- Charitable giving program and benefits.
- The onsite position may be eligible for weekly, monthly, and/or quarterly bonus programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
