Community Manager - The Victor at Potomac Town Center, Woodbridge, VA

Greystar•Arlington, VA

1d•$85,000 - $89,500•Onsite

About The Position

The Community Manager oversees the day-to-day operations of an assigned apartment property, including team members, daily activities, and resources, to meet established financial and operational goals. The role ensures operations comply with Company policies and procedures and applicable laws and regulations governing multifamily housing. The Community Manager contributes to property budgets and financial performance, oversees vendor payments and expenditures, and manages leasing, renewals, rent collection, and lease enforcement. The role develops marketing and leasing strategies based on market and economic trends, promotes resident satisfaction and retention, and ensures the property's grounds, buildings, amenities, and maintenance service meet established standards. The position supervises property staff, supports the client/owner relationship, and completes accounting, financial, administrative, and other reports. It is based at an onsite property; duties may involve exposure to outdoor conditions and routine local travel.

Requirements

At least 4–6 years of relevant experience applying property management, sales, marketing, and customer service skills to manage apartment-community operations, resolve customer issues, complete financial records and reports, increase revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
Required licenses and/or certifications for applicable state and local jurisdictions.
Valid driver's license to drive a golf cart on the property; must ensure other on-site staff who drive the golf cart also have valid licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Management and supervisory skills to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Strong proficiency with property-management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Analyze financial statements, marketing information, and operational reports to provide input into property budgets.
Meet revenue targets by setting rent rates, ensuring rent and fees are collected and posted promptly, making bank deposits, and preparing and reviewing monthly financial reports.
Approve vendor, contractor, and service-provider invoices; verify work and insurance certificates; code charges; and coordinate related communications.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including application approvals, discounts, renewals, apartment inspections, required notices, evictions, and allowable fees and charges.
Analyze market and economic trends and implement marketing and leasing strategies to achieve occupancy and revenue goals.
Promote resident satisfaction and retention by addressing complaints, questions, requests, and service issues promptly.
Ensure maintenance team members meet Company standards for responding to and completing resident service requests.
Conduct regular property inspections and address safety, cleanliness, appearance, and appeal of the property, grounds, buildings, and amenities.
Interview, hire, orient, train, and manage the performance of property staff in accordance with Company policies and practices.
Maintain the client/owner relationship through meetings, property tours, performance updates, and responses to owner requests.
Complete accounting, financial, administrative, and other reports, and perform other assigned or necessary duties.
For California positions, manage lease documentation using the California Lease File Checklist.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or free basic medical costs for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure, and a birthday day off is available after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Paid sabbatical of six weeks after 10 years of service and every five years thereafter.
401(k) with Company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.