Community Manager - Westchester Commons

Dominium•Grand Prairie, TX

8d•Onsite

About The Position

Dominium is seeking a Community Manager for Westchester Commons, a 93-unit apartment community in Grand Prairie, Texas. The Community Manager oversees day-to-day property operations for stakeholders, directly or through reports, with responsibility for occupancy, collections, property appearance, resident retention, and applicable compliance. The role establishes a welcoming community atmosphere, maintains professional relationships with residents, and serves as a liaison between corporate staff and on-site personnel. The manager leads site employees and vendors, oversees leasing, resident services, finances, compliance, safety, maintenance, records, and property presentation. The position may also require performing duties of open site roles, including caretaking, housekeeping, groundskeeping, and light maintenance. The manager works within approved budgets and company policies, addresses resident and audit issues, and stays current on relevant housing laws and regulations. Dominium is a purpose-driven affordable housing development and management company operating in approximately 20 states with more than 1,300 employees. It has worked in affordable housing for more than 50 years and is guided by its EDGE values: Entrepreneurial Innovation, Developing People, Growth Mindset, and Execution.

Requirements

At least three years of multifamily property management experience.
A two-year degree in a related field, or an equivalent combination of education and experience.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Strong English verbal and written communication skills, including the ability to speak in front of groups.
Reliability and exceptional time-management and organizational skills.
Ability to think independently, work with minimal supervision, and coach, mentor, and manage others.

Nice To Haves

A four-year degree is preferred.
Accredited Residential Manager (ARM), Certified Occupancy Specialist (COS), Resident Apartment Manager (RAM), or a similar designation is preferred.
Tax credit experience is preferred.
Accounting and administrative background is preferred.
Yardi experience is preferred.
Ability to speak a second language is a plus.

Responsibilities

Manage day-to-day property operations and maximize occupancy, collections, physical appearance, resident retention, and applicable compliance.
Maintain a pleasant community atmosphere and professional relationships with residents; address resident concerns fairly and promptly and support resident retention.
Perform or cover duties of open positions as needed, potentially including caretaking, housekeeping, groundskeeping, and light maintenance.
Act as a liaison between corporate staff and on-site management and maintenance personnel.
Lead staff meetings on business matters such as occupancy goals, renewals, and projections; orient, train, review, hire, and terminate employees in accordance with policy and law, and maintain employee records.
Follow purchasing and accounting procedures, operate within the established budget, and promptly notify the Area/Regional Manager of potential budget variances.
Collect rent and other monies due, follow collection procedures, and send eviction and collection files in a timely manner according to policy.
Manage move-ins and move-outs, inspect units, and review move-out charges against checklists.
Process applicant files promptly and accurately according to the property’s designated housing programs.
Immediately report accidents and emergencies; address audit findings within required time frames; maintain community records and reports; and conduct monthly staff safety meetings.
Respond to internet leads and review traffic reports, employee closing ratios, renewal opportunities, and guest-card follow-up; review and sign lease agreements and coordinate with corporate Marketing as needed.
Ensure maintenance requests are handled promptly and according to policy; inspect the property and vacant units regularly, document deficiencies, take appropriate action within budget, review work-order response times, and follow up with residents.
Ensure office procedures and timely, accurate report data entry; check daily audit-related items such as key boxes, staff appearance, and job postings.
Supervise contractors and vendors to ensure quality work and completion in accordance with contracts.
Enforce applicable company handbooks, expectations, procedures, maintenance and Yardi manuals, and housing-compliance procedures.
Stay current on federal, state, and local laws and regulations affecting property management and residents.
Supervise site personnel, oversee or train staff and contract vendors, and establish schedules and assign personnel needed to manage and maintain the community.
Perform other duties assigned by the Area/Regional Manager.