Community Manager - Westchester Commons

Dominium•Grand Prairie, TX

7d•Onsite

About The Position

Dominium is seeking a Community Manager for Westchester Commons, a 93-unit apartment community in Grand Prairie, Texas. The Community Manager manages the property for stakeholders, maximizing occupancy, collections, physical appearance, resident retention, and compliance as applicable. The role is responsible for day-to-day property operations and for maintaining a pleasant atmosphere, professionalism, visibility, and positive relationships with residents. The Community Manager oversees site personnel and may perform or cover duties across open roles, including caretaking, housekeeping, groundskeeping, and light maintenance. The position manages resident relations, leasing and occupancy processes, rent collection, move-ins and move-outs, compliance, budgets, purchasing, accounting directives, records, audits, safety, maintenance, vendors, and property presentation. It also coordinates with corporate staff, the Area/Regional Manager, Human Resources, and Marketing, and ensures work follows company policies and applicable laws and regulations. Dominium describes itself as a purpose-driven affordable housing company operating in approximately 20 states with more than 1,300 employees and over 50 years of experience. The company offers competitive salary, an incentive bonus program, training and development, career growth, and community volunteer and outreach programs. A comprehensive benefits package is available to eligible employees.

Requirements

Two-year degree in a related field or an equivalent combination of education and experience; a four-year degree is preferred.
Three years of multifamily property management experience required.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Strong verbal and written communication skills in English and ability to speak in front of groups.
Reliability and exceptional time-management and organizational skills.
Ability to think independently, work with minimal supervision, and coach, mentor, and manage others.

Nice To Haves

Four-year degree in a related field.
Accredited Residential Manager (ARM), Certified Occupancy Specialist (COS), Resident Apartment Manager (RAM), or similar designation.
Tax credit experience.
Accounting and administrative background.
Yardi experience.
Ability to speak a second language.

Responsibilities

Manage day-to-day property operations and maximize occupancy, collections, property appearance, resident retention, and compliance as applicable.
Maintain positive relationships and communication with residents, address resident issues fairly and promptly, and support resident retention programs.
Maintain daily operations and, when needed, perform duties of open positions such as caretaking, housekeeping, groundskeeping, and light maintenance.
Coordinate between corporate staff and on-site management and maintenance personnel; meet with staff to review business, occupancy goals, renewals, and projections.
Conduct employee orientation, training, and performance reviews; make recommendations regarding salary increases and advancement; hire and terminate employees in accordance with policy and applicable law.
Maintain employee attendance, PTO, and performance-management records.
Follow purchase-order and purchasing procedures, accounting directives, and the established budget; promptly notify the Area/Regional Manager of potential budget variations.
Collect rent and other monies due, follow collection procedures, and send eviction and collection-agency files in accordance with policy.
Manage move-ins and move-outs, unit inspection checklists, and move-out charge reviews.
Process applicant files and screenings accurately and promptly under the property's designated housing programs.
Immediately report accidents and emergency situations; address and correct audit findings within required time frames.
Maintain and document community records, files, and reports in the property management database; ensure timely and accurate office procedures and data entry.
Conduct monthly staff safety meetings and check daily audit issues such as key boxes, staff appearance, and job postings.
Respond to internet leads and review traffic reports, employee closing ratios, renewal opportunities, and guest-card follow-up.
Review and sign lease agreements and partner with corporate Marketing as needed.
Ensure maintenance requests are handled promptly and according to company policies; review work-order response times and follow up with residents about satisfaction.
Inspect the property regularly, including vacant units, grounds, and interior common areas; record deficiencies and take corrective action within approved budgets.
Supervise outside contractors and vendors to ensure quality workmanship and completion in accordance with contracts.
Enforce company handbooks, expectations, operating policies and procedures, maintenance and property-management procedures, and applicable compliance procedures.
Stay current on federal, state, and local laws and regulations relevant to property management and resident needs.
Supervise site personnel, train or oversee staff and contract vendors, and establish schedules and assign personnel needed to manage and maintain the community.
Perform other duties assigned by the Area/Regional Manager.