Community Manager- St. Charles
About The Position
Bender Companies is seeking an experienced Community Manager to lead the day-to-day operations of an apartment community in St. Charles. The role combines leadership and hands-on operational work, with responsibility for coordinating leasing, maintenance, and resident services to support resident satisfaction, property condition, and financial performance. The Community Manager serves as the face of the community, fostering a welcoming and professional atmosphere where residents feel heard and valued. The position requires a business-owner mindset, strong communication and problem-solving skills, and the ability to lead and develop on-site teams. The manager oversees property operations, maintenance, leasing, budgets, vendor relationships, inspections, market analysis, and community engagement. The role is on-site, generally scheduled Monday through Friday from 9:00 a.m. to 5:30 p.m., with hours that may vary and weekends as needed.
Requirements
- At least 2 years of proven success in apartment property management.
- Strong verbal and written communication skills.
- Experience with financial performance analysis, budgeting, and reporting.
- Ability to lead, coach, and develop on-site teams with professionalism and positivity.
- Passion for customer service and community-building.
- Proactive, problem-solving mindset in a dynamic, fast-paced environment.
- Ability to remain calm, confident, and focused under pressure.
- Entrepreneurial mindset and a continuous-improvement approach to operations and resident satisfaction.
Nice To Haves
- Bachelor’s degree or equivalent college-level coursework.
- CPM (Certified Property Manager) designation or other relevant certifications.
Responsibilities
- Oversee daily property operations to support resident satisfaction, property condition, and financial performance.
- Coordinate and direct maintenance activities, including unit turns, building repairs, and tenant improvements.
- Ensure apartment units are market-ready in coordination with maintenance and leasing teams.
- Lead the leasing team in meeting occupancy goals and implementing resident retention strategies.
- Monitor and manage operating budgets, analyze expenses, and identify cost-saving opportunities.
- Build strong relationships with residents and address concerns or escalations professionally and with care.
- Conduct regular physical inspections of the property and apartments to ensure cleanliness, safety, and maintenance standards.
- Manage vendor and contractor relationships and review and approve invoices for quality and cost control.
- Guide the team through change, new initiatives, and process improvements.
- Analyze rental rates, market conditions, and competitive trends to optimize performance.
- Drive community engagement and resident satisfaction through events, feedback initiatives, and high-touch service.
Benefits
- 90% employer-paid coverage of the base Medical Insurance plan.
- 75% employer-paid coverage of the base Dental Insurance plan.
- 75% employer-paid coverage of the Vision Insurance plan.
- 401(k) with company match.
- 11 paid holidays.
- Two weeks of annual PTO.
- 16 hours of personal time.
- Monthly bonus opportunity.
- Leasing and renewal commissions.
- Potential for career advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
