Community Manager (Studio Manager) - Musicologie Clayton

Musicologie Raleigh•Clayton, NC

2d•Onsite

About The Position

The Community Manager, also described as a General Manager role, is the on-site leader and central point of contact for the Musicologie Clayton studio. This person creates a welcoming experience for students, parents, and teachers, supports studio growth and student satisfaction, implements Musicologie systems, and contributes to the studio’s financial performance and community-building mission. The role spans studio and community experience, growth and enrollment, team leadership and development, and daily operations. The Community Manager welcomes visitors, communicates about scheduling, policies, and events, organizes community events and student concerts, manages prospective-student inquiries and enrollment, and uses company marketing systems to grow the studio. They hire, onboard, train, and coach music teachers; foster a supportive team environment; oversee daily studio operations and supplies; and handle student payments and data accuracy. This is an on-site position with typical hours of 12:00 PM–8:00 PM, Monday through Friday, including presence during peak lesson hours of approximately 3:30 PM–7:30 PM. Some weekend hours are required for studio events and concerts. The position offers a starting salary of $40,000 based on experience, plus incentive pay and available health benefits.

Requirements

Experience in a customer-facing role such as sales, hospitality, or customer service, with relationship-building responsibilities.
Strong communication skills in person, by phone, and in writing.
Ability to lead, build trust, and motivate a diverse team of creative individuals.
Ability to multitask and adapt among sales calls, student issues, and event planning while maintaining a positive, composed manner.
Strong organization and attention to detail, with the ability to complete projects.
Comfort learning new technology and systems, including studio management software, Slack, and Google Workspace.
Ability to work afternoon and evening hours and occasional weekends for events.
Genuine enthusiasm for helping people and belief in the impact of music.

Responsibilities

Create a welcoming experience for students, parents, and teachers, especially during peak after-school hours.
Serve as the primary point of communication for scheduling, policies, and studio events.
Plan, organize, and conduct community events and student concerts.
Respond promptly and cordially to new student inquiries by phone, text, and email.
Guide new families through enrollment and schedule their first lesson in the studio management system.
Use Musicologie marketing systems to promote the studio and grow the community.
Lead the hiring, onboarding, training, and coaching of music teachers using Musicologie systems.
Foster a supportive, collaborative, high-performing team environment.
Oversee daily studio operations and maintain the studio’s appearance.
Manage studio supplies, materials, and merchandise ordering.
Handle student payments and ensure data is accurate in company systems.
Work with the Studio Owner on growth strategies and studio goals.