Remote | Community Manager — $15–$20/hour
About The Position
24-MAG LLC is offering a full-time remote opportunity for an experienced Community Manager based in Latin America. The role focuses on customer support, online community moderation, conflict de-escalation, user engagement, and remote community operations. The Community Manager will oversee conversations across online platforms, respond to questions and complaints, address conflicts professionally, share community feedback with internal teams, and help maintain an active, positive, and well-managed member experience. The work includes customer support, moderation, engagement strategy, community feedback, and online platform management. The role may involve multiple simultaneous user conversations and moderation situations. Project priorities, community channels, and support workflows may evolve according to operational needs. Work must not use confidential, proprietary, personally identifiable, or otherwise restricted information belonging to an employer, client, community member, platform, or other third party. This opportunity is available through 24-MAG LLC, which connects experienced professionals with remote consulting opportunities across technical, evaluation, and project-based workstreams. Applicant information may be processed for recruitment and opportunity matching in accordance with the company's Privacy Policy.
Requirements
- Proven experience in customer support and online community moderation.
- Strong conflict-management and de-escalation skills.
- Excellent written and verbal communication.
- Strong interpersonal judgement and problem-solving ability.
- Comfort handling sensitive or difficult user interactions.
- Strong time-management and multitasking skills.
- Proactive, self-directed, and adaptable working style.
Nice To Haves
- Experience managing large online communities.
- Familiarity with community-management platforms or CRM tools.
- Experience with Discord, Reddit, or comparable platforms is highly relevant.
Responsibilities
- Monitor and moderate online communities across relevant channels.
- Respond promptly to user questions, support requests, and complaints.
- Address disruptive behaviour consistently and professionally.
- Maintain a respectful, constructive, and welcoming environment.
- Follow up on unresolved issues where appropriate.
- Handle tense or emotionally charged interactions professionally.
- De-escalate disagreements and communicate boundaries clearly.
- Encourage constructive discussion and community participation.
- Develop proactive strategies to improve engagement and member experience.
- Support initiatives that strengthen community loyalty.
- Manage communities across Discord, Reddit, and comparable platforms.
- Adapt communication style to platform-specific norms.
- Identify recurring questions, complaints, and user-experience issues.
- Share community feedback and emerging trends with internal teams.
- Escalate important issues with clear supporting context.
- Collaborate with internal teams on community-related matters.
- Coordinate responses to broader support or moderation issues.
- Balance reactive support with proactive engagement activities.
- Manage multiple conversations and priorities in a fast-paced remote environment.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
