Remote | Community Manager — $15–$20/hour
About The Position
The Community Manager supports a customer-facing environment by managing customer inquiries and support tickets, resolving conflicts, monitoring community activity, and helping maintain a positive, responsive user experience. The role requires strong customer-support, conflict-de-escalation, ticket-management, remote-collaboration, and community-engagement capabilities. The successful professional will work independently in a fully remote setting, communicate clearly, and adapt as community-management priorities and support volumes evolve. This full-time engagement involves customer support, community management, ticket resolution, conflict de-escalation, and community monitoring across multiple support channels and community platforms. The role includes collaboration with internal teams, accurate documentation of tickets and resolutions, and timely follow-up. Work must be completed without using confidential or proprietary information belonging to any employer, client, institution, organization, or other third party.
Requirements
- Demonstrated experience in customer support, community management, or a closely related role.
- Strong conflict-de-escalation and crisis-management skills.
- Experience handling customer complaints and difficult interactions.
- Proficiency with ticket-management systems and customer-support tools.
- Strong organizational and time-management skills, including the ability to prioritize multiple issues effectively.
- Ability to work independently in a fully remote environment.
- Excellent written and verbal communication skills.
- Energetic, resourceful, and solution-oriented approach.
- Strong commitment to delivering positive customer experiences.
- Experience maintaining accurate support and interaction documentation.
Nice To Haves
- Prior experience working with distributed or remote teams.
- Familiarity with online community platforms and moderation practices.
- Experience using data or community insights to improve engagement.
Responsibilities
- Respond promptly to customer questions and complaints across multiple channels, providing clear, accurate, and helpful support.
- Handle routine and complex inquiries professionally, including during high-volume periods, and complete follow-up actions in a timely manner.
- Manage support tickets independently from intake through resolution; prioritize cases by urgency and impact, maintain accurate histories, use support tools efficiently, and escalate issues when appropriate.
- De-escalate difficult or emotionally charged interactions, identify underlying issues, and work toward practical resolutions while maintaining professionalism.
- Monitor community activity to identify emerging issues, engagement opportunities, recurring concerns, trends, and support needs.
- Encourage a positive, inclusive, and respectful community environment and apply appropriate moderation and community-management practices.
- Support initiatives that improve participation and the overall community experience.
- Collaborate with internal teams to resolve customer and community issues, and share recurring feedback and user concerns with relevant stakeholders.
- Maintain clear documentation of community interactions, tickets, support outcomes, and resolutions.
- Contribute observations that may improve customer-support processes and support continuous improvement across remote community operations.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
