Community Manager - Haven Reston

Greystar Management Services•Arlington, VA

18d•Onsite

About The Position

The Community Manager oversees the day-to-day operations of the Haven Reston property, including staff, activities, and resources, to meet budgeted financial and operational goals. The role ensures compliance with company policies and procedures and applicable laws and regulations governing multifamily housing. The manager supports financial planning and performance, revenue collection, vendor payments, budget controls, leasing and marketing, resident satisfaction, property upkeep, employee supervision, and owner relations. The position also prepares accounting, financial, administrative, and other reports, and performs other duties as assigned.

Requirements

At least 4–6 years of relevant experience demonstrating property management, sales, marketing, and customer service skills sufficient to manage an apartment community, resolve customer issues, complete financial records and reports, increase revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
Any licenses and certifications required by state and local jurisdictions.
Valid driver's license to drive a golf cart on the property; on-site staff with golf-cart access must also have valid driver's licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property-management software.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Experience with Entrata, Yardi, and/or OneSite property-management software.

Responsibilities

Contribute to property budgets by analyzing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial status reports.
Approve vendor, contractor, and service-provider invoices by reconciling work or purchases, validating insurance certificates, coding charges, and coordinating communications with relevant parties.
Control expenditures within the approved budget and manage petty cash.
Oversee lease enforcement, including application approvals, discounts and renewal leases, apartment inspections, notices, evictions, and applicable late fees and charges.
Analyze market and economic trends and implement marketing and leasing strategies to achieve occupancy and revenue goals.
Promote resident satisfaction and retention by responding to and resolving complaints, questions, requests, and service issues.
Ensure maintenance team members meet company standards for responding to and completing resident service requests.
Inspect the property regularly and address safety, cleanliness, appearance, and appeal of the grounds, buildings, and amenities.
Interview, hire, orient, train, and manage property staff performance in accordance with company policies, values, and business practices.
Support client and owner relationships through meetings, property tours, performance updates, and responses to owner requests.
Complete accounting, financial, administrative, and other reports and perform other duties as assigned or necessary.
For California positions, manage the lease process using the California-specific Lease File Checklist to ensure documents are complete, compliant, and organized.

Benefits

Competitive medical, dental, vision, disability, and life insurance.
Low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional day off for a birthday after one year of service; and additional vacation accrual with tenure.
Onsite housing discount for onsite team members at Greystar-managed communities, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for weekly, monthly, and/or quarterly bonus programs for onsite property positions.