Maintenance Supervisor - Haven Reston

Greystar Management Services•Reston, VA

4d•Onsite

About The Position

The Maintenance Supervisor oversees and performs technical and mechanical work to ensure the community’s interior and exterior buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. The role supports residents and the property team by handling service requests, preparing apartments for new residents, coordinating maintenance work, and maintaining safe, well-functioning property spaces. The position also oversees service team and vendor work, maintains parts and materials inventory, contributes to maintenance budgeting and cost controls, and conducts safety meetings while keeping the community compliant with applicable safety requirements. It requires work both indoors and outdoors in varied weather conditions, and a flexible schedule that includes taking on-call shifts during evenings, weekends, and holidays.

Requirements

High school diploma, GED, or related experience and training.
Experience in property management maintenance, other building maintenance, or a related trade.
Provide personal hand tools unless prohibited by state law.
Knowledge and skill in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
Ability to apply logical thinking to define and correct problems.
Customer service and interpersonal communication skills to interact effectively with residents, clients, team members, and other business contacts; respond courteously; and remain calm when addressing customer problems.
Ability to read, write, and communicate effectively, represent company management in a support capacity, serve as a first point of contact for internal team members and external visitors, and answer questions about department operating policies.
Proficiency with internet, word processing, spreadsheet, and database management programs to maintain records and prepare information for the manager.
Mathematical skills to perform basic operations with whole numbers, decimals, and fractions when reviewing and completing financial, administrative, and legal documents.
EPA Type I and II or Universal certification if the position requires work on a sealed HVAC system, including testing system pressures or handling refrigerants.
Certifications required by applicable state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property, if applicable.
Ability to stand, walk, and/or sit for extended periods and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work indoors and outdoors in all weather conditions.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Ability to work a flexible schedule, including on-call coverage during evenings, weekends, and holidays.

Nice To Haves

Property management system experience is preferred.

Responsibilities

Complete work orders arising from resident service requests and perform routine community upkeep by diagnosing problems and making repairs in accordance with policies, procedures, safety standards, and code requirements.
Oversee and complete the apartment make-ready process, including pre-move-out inspections, preparing punch lists, scheduling vendors and contractors, obtaining supplies, performing maintenance tasks, and inspecting completed work.
Develop standards for the cleanliness and appearance of grounds, amenities, building exteriors, market-ready apartment interiors, breezeways, curbs, signage, leasing offices, garbage areas, parking lots, and other buildings and common areas.
Periodically inspect work completed by service team members, assess the effectiveness of policies and procedures, and develop corrective action plans as needed.
Periodically inspect contractor, vendor, and other service-provider work to verify that work, materials, and services meet required quality standards, scope, and specifications.
Maintain an adequate inventory of spare parts and maintenance materials, and work with the Community Manager to order supplies and tools within budget guidelines.
Complete monthly preventative maintenance procedures outlined in the Policy and Procedure Manual.
Assist the Community Manager in developing budgets for routine repairs, maintenance, and capital projects.
Support cost-control programs by repairing parts when possible, avoiding waste, and using tools and equipment correctly.
Conduct regularly scheduled safety meetings, ensure MSDS sheets are current and accessible, and stay current on OSHA and other safety laws and requirements to support community compliance.
Provide customer service by treating residents and others respectfully, answering questions, responding sensitively to complaints, and completing assigned work orders efficiently and urgently.
Take on-call assignments during evenings, weekends, and holidays as part of a flexible work schedule.
Travel locally as needed for business meetings, training, or other duties.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year of service; and additional vacation accrued with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.