COMMUNITY MANAGER - Greyes Place I & II

Royal American Companies•Crawfordville, FL

5d•$50,000 - $50,000•Onsite

About The Position

The Community Manager has full oversight of the assigned property and provides leadership and direction to its associates under the direct supervision of the Regional Manager and/or Area Manager. The role includes mentoring and coaching associates so they support the corporate mission, achieve established goals, improve individual performance, and deliver excellent customer service to residents. The position requires professionalism, reliable attendance, strong communication, and the ability to build lasting business relationships. The Community Manager oversees property operations, staff supervision and training, resident selection and relations, leasing and marketing, rent collection and deposits, security deposits, accounts payable, budgeting, maintenance requests, vendor work, unit inspections, and the cleanliness and upkeep of the property and amenities. Other duties may be assigned by the supervisor.

Requirements

High school diploma or equivalent.
Ability to perform all functions of an Assistant Community Manager.
Strong leadership, communication, and decision-making abilities; able to motivate team members to achieve company goals and expectations.
Ability to handle interruptions and multitask appropriately in a rapidly changing environment.
High attention to detail and ability to prioritize and process information accurately and clearly.
Sound understanding of multifamily management and operations, including asset management, personnel management, office operations, budgeting, and planning.
Ability to provide excellent customer service and communicate professionally by email, phone, or in person.
Creativity coupled with sound business judgment; self-starter, diplomatic, performance-oriented, and motivated to produce results.
Computer literacy and strong written and oral communication skills.
Ability to work a flexible schedule, including evenings and weekends.
State-level property/community manager license where required.
Ability to travel independently for property business.
Must have a government-issued state ID, or a valid driver’s license if required by management based on location, property, or business needs.
Ability to access all areas of property grounds and structures, including multilevel structures, with or without an elevator.
Ability to work at a computer for a minimum of seven hours daily, standing or sitting.
Ability to communicate with applicants, residents, vendors, and supervisors regarding day-to-day property operations.

Nice To Haves

Minimum three years of property management experience preferred.
Proficiency in One Site preferred.
Experience in affordable housing, Tax Credit, HUD, and/or Rural Development preferred.
ARM (Accredited Residential Manager) designation preferred.
CAM (Certified Apartment Manager) designation preferred.

Responsibilities

Oversee the assigned property and provide leadership and direction to community associates.
Supervise and train associates; evaluate performance, complete annual reviews, and coach underperforming associates.
Create a positive, welcoming, and supportive environment for residents, visitors, and associates.
Attract, screen, and select prospective residents according to applicable laws, regulations, and Resident Selection Criteria.
Monitor market conditions affecting leasing and operations, and develop and execute marketing and advertising campaigns for apartment leasing.
Assist with developing and implementing resident services programming.
Maintain rent collection procedures, follow up on delinquent accounts, deliver rent deposits to the bank, and submit relevant documentation.
Oversee security deposit administration, including unit inspections, balance or refund determinations, disposition letters, and returns.
Maintain familiarity with accounts payable procedures and requirements.
Participate in preparing the annual operating budget and work with the Regional Manager to maintain budgetary guidelines.
Monitor landlord-tenant relations and mediate disputes when necessary.
Use maintenance software to enter and track service requests and regularly review maintenance reports.
Conduct walkthroughs and follow up on vendors’ work at the property.
Inspect apartments for move-in condition and turnover status.
Inspect grounds, offices, community rooms, and other amenities to ensure they are clean and maintained.
Confirm contractors and vendors have Vendor Compliance approval before work begins and monitor approved work.
Perform other duties as requested by the supervisor.