Community Manager PSH

CONAM Management Corporation•San Diego, CA

13d•$30 - $32•Onsite

About The Position

CONAM Management is seeking a Community Manager for a Permanent Supportive Housing (PSH) affordable apartment community at an upcoming property in San Diego, California. The role oversees property operations and is responsible for resident satisfaction, maintenance, leasing and marketing, financial performance, regulatory compliance, and supportive-housing programs. The position includes on-site living in a one-bedroom unit, described as 100% housing, and pays $30.00–$32.00 per hour. It is a full-time role with full benefits. The Community Manager leads on-site staff, oversees leasing and property upkeep, manages budgets and financial reports, conducts inspections, coordinates renovations and resident services, and responds to resident concerns. PSH responsibilities include maintaining relationships with neighbors, public safety departments, ownership groups, supportive-housing agencies, and case workers; handling crises and incidents; maintaining program documentation and reporting; and protecting resident confidentiality while complying with applicable laws.

Requirements

2–3 years of property-management experience, specifically supervising and managing affordable apartment communities.
Experience with Permanent Supportive Housing (PSH) is required.
Hands-on experience overseeing daily operations of a multifamily apartment community and strong leadership skills.
Strong understanding of financial reporting, budgeting, and rent collections for apartment communities.
Proficiency with property-management software such as Yardi and/or MRI, particularly for apartment records and financials.
Excellent verbal and written communication skills for engaging with residents, staff, and vendors.
Strong organizational skills and attention to detail.
Commitment to customer service and fostering a positive resident community.
Ability to lift and carry items weighing up to 25 pounds.
Valid driver’s license and proof of automobile liability insurance.
Must pass a background check, employment verification, and drug screening, and have a valid driver’s license and auto insurance.

Responsibilities

Oversee daily operations of an affordable multifamily apartment community and maintain a safe, well-maintained, welcoming environment.
Lead, mentor, and supervise on-site staff, including providing guidance on customer service, leasing, and resident relations.
Manage leasing, including marketing available units, conducting tours, processing applications, and executing leases.
Prepare and maintain budgets, prepare monthly financial reports, and monitor expenditures.
Conduct regular interior and exterior inspections to maintain the community and ensure compliance with company and regulatory standards.
Administer resident programs and services to build community and support resident satisfaction.
Oversee interior and exterior renovation projects, ensuring timely completion and adherence to budget.
Ensure compliance with housing regulations.
Handle resident concerns and complaints professionally and work to resolve them quickly and fairly.
Prepare annual operating budgets and conduct quarterly budget reviews.
Maintain records of resident transactions, including move-ins, move-outs, rent collections, and renewals.
Work with corporate leadership and staff to achieve community goals.
Drive for business purposes, including bank deposits, obtaining community supplies, and conducting competitive analyses of neighboring communities.
Develop and maintain productive relationships with community neighbors, including police and fire departments.
Respond to emergencies and crises, including mental health concerns, conflicts, violence, or substance abuse incidents; provide relevant information and reporting and coordinate with relevant agencies and authorities.
Maintain productive relationships with ownership groups and supportive-housing agencies.
Work effectively with case workers to resolve resident issues while maintaining confidentiality and complying with local, state, and federal property-management laws.
Meet property-specific supplemental documentation requirements and ensure programs receive required documentation and approvals.
Provide monthly, weekly, and daily reporting to Senior Management and the ownership group as required by property programs.
Be prepared to intervene in crises and work with relevant agencies and authorities to support resident safety and well-being.