Community Manager (Freelancer)

Within•New York City, NY

4d•Remote

About The Position

WITHIN is hiring a hands-on, client-facing social community manager to manage consumer brands’ social communities. The role involves daily work in Instagram, TikTok, Facebook, and YouTube comments and direct messages, helping ensure communities feel attended to. Initial accounts may include a workwear brand, with daily inbox sweeps, proactive outbound comments, product-request logging, and sentiment tracking; a spirits brand running a month-long social contest; and another spirits brand requiring real-time community management around a major live moment. The Community Manager works across brand social channels, responds in each brand’s voice, uses response matrices and FAQs, and escalates sensitive matters promptly. The role also involves proactive social listening and comment marketing, identifying trends, tracking recurring feedback, reporting insights to the account team, and using AI tools to support daily workflows. Work must remain within contracted scope, with workflows documented and operated through shared team accounts. The position is listed as freelance and remote. WITHIN describes itself as a Performance Branding company that partners with major brands and uses integrated marketing strategies to drive business growth. Its teams work collaboratively in small, adaptable groups, and the company expects employees to use AI in their daily work. The application process may include a typing test, English test, and an Excel logic assessment. Candidates should submit resumes in English.

Requirements

Perfect written English.
At least 2 years of hands-on community management experience for consumer brands; agency experience is preferred.
Daily fluency in Instagram and TikTok culture.
Experience with Sprout Social or a similar tool.
Experience with social listening tools such as TalkWalker.
Comfort using AI tools in daily work.
Fast, organized, and reliable on a daily cadence, including during launches and live moments.
Able to work in a client-facing public role every day.
Strategic, analytical, solution-focused, and comfortable with ambiguity and change.
Able to communicate data-driven business solutions to clients and teammates.
A strong work ethic and a focus on the brand’s business, not only individual comments.
Alignment with WITHIN’s values: Fight for every inch, Wear the bucket, Be real, and Get curious.
Submit a resume in English.

Nice To Haves

Agency experience.
Experience with X.

Responsibilities

Run inbox sweeps at least twice daily, in the morning and late afternoon, in Sprout Social across Facebook, Instagram, YouTube, and TikTok.
Respond in each brand’s voice, prioritizing purchase intent, then fit and product questions, then issues.
Route sizing and refund questions to the brand’s customer service team.
Find and join conversations proactively through comment marketing, using TalkWalker and native search.
Follow each brand’s response matrix and FAQ, escalate sensitive matters quickly, and obtain required approvals before posting.
Spot trends in real time and suggest timely comments and replies.
Log product requests, recurring complaints, and sentiment, and provide a monthly report to the account team.
Use AI to support drafting replies, triage, and summaries.
Document workflows and run them from shared team accounts rather than a personal machine.
Stay within contracted scope; paid-ad comments are excluded unless added by the client.
Manage daily community activity for consumer brands, including contest coverage and real-time engagement around live moments.