Community Manager - HOA Management Communities

SpectrumAM•San Antonio, TX

2d•Hybrid

About The Position

We are seeking positive and motivated professionals who want to make a career change to property and HOA community management. We provide industry-leading education and training, including a one-year initial training program, mentorship, and continuous learning opportunities. This role is ideal for individuals with backgrounds in retail, restaurants, hospitality, administrative roles, or management, who possess 8 to 10 years of professional experience requiring proactive effort and decision-making. The position emphasizes developing skills in customer service, administration, communication, negotiation, conflict resolution, insurance, budgets, financials, legal matters, and vendor management, serving as a strong foundation for general business administration. We foster a vibrant culture based on trust, support, career development, fun, autonomy, and strong human connections, viewing our team as a 'work family'. While the role is primarily remote, significant in-office time is expected during the first 6 months for training and integration.

Requirements

Approximately ten (8+) years of solid work experience
Ability to attend or run evening meetings (usually 30-40 per year)
High-level organizational skills in a fast-paced environment
Experience and knowledge of Office software (Word, Excel, PowerPoint, etc.)
Ability to catch on to other business computer systems
Strong customer-friendly and informative communication skills
Some experience and knowledge of financial statements and budgets
Comfortable with public speaking in small and large meetings
Great conflict management skills in sometimes stressful situations
Experience with gathering bids for large projects and managing those projects.

Nice To Haves

Prior HOA experience is not required.
Customer services
Administration
Communication
Negotiations
Conflict resolution
Insurance
Budgets
Financials
Legal matters
Vendor management

Responsibilities

Live our Same Day Response Policy.
Engage with board members and homeowners in your community.
Manage daily, weekly, and monthly tasks for a portfolio of associations.
Plan for and facilitate association board meetings and annual meetings.
Manage vendor relations, including the bidding and project management process.
Consult with other departments in support of your communities.
Provide support for Risk Management, Insurance, and Litigation.
Prepare budgets and manage the finances of the associations.
Be available for after-hours emergencies.

Benefits

Hybrid Empowerment Plan (after first year)
Recognized as Best Places to Work since 2007!
Fast Track 50 in 2020.
Privately owned with over 20 years in business and never had to lay anyone off.
Work / Life balance.
5 weeks of PTO
40 paid hours per year for community service activities.
11 Annual Paid Holidays.
Paid Training - Internal Learning and Development Management System.
Medical, Dental, Vision, STD/LTD, Life/AD&D, and a 401k program.
Free medical clinic in-house (in the San Antonio office – virtual appointments for other offices).
Phone and Mileage Reimbursement
Well-structured career track plan with a 6-month review.
Annual Salary $57,500.00 with reviews and performance increase opportunities every 6 months.