Community Manager - Hotellerie und Co-Living (m/w/d)

POHA House Holding GmbH • Hamburg, NY

4d • Onsite

About The Position

POHA House is developing into an established co-living operator for furnished and sustainable living, flexible working, and inspiring community life. They create places where everyone feels at home. For the new opening of their POHA House in Hamburg's HafenCity, they are looking for a dedicated Community Manager to help shape and define the location from the beginning. The role is part of the on-site team, supporting the Hub Manager in all operational tasks and ensuring everything runs smoothly both behind the scenes and in direct contact with residents.

Requirements

• Completed vocational training with at least two years of professional experience in Hospitality Management, Event Management, or Tourism, or a comparable qualification.
• Fluent German and English language skills, both written and spoken.
• Experience in coordinating external service providers and working with Service Level Agreements (SLAs).
• Organizational talent, as well as a structured and independent way of working.
• Confident demeanor, even in challenging situations, and a strong service and host mentality.
• Hands-on mentality: Willingness to pitch in as readily as making strategic decisions and communicating with internal and external stakeholders.

Nice To Haves

• Initial experience with a CMS, Property Management System (PMS), or comparable software is an advantage.
• Enjoyment in planning community events and creating exceptional resident experiences.

Responsibilities

• Resident Management: Planning and coordinating all resident move-ins and move-outs, including unit handover and return. Maintaining resident profiles and relevant data in the PMS. Ensuring regular personal contact through presence on-site and interaction with residents, addressing concerns, and providing support where needed.
• Building & Service Provider Management: Coordinating cleaning, building, and technical teams, as well as external services. Managing maintenance measures and tradespeople, processing orders, and keeping track of hardware and inventory.
• Quality Assurance: Conducting daily walkthroughs to ensure cleaning, repairs, and maintenance meet high-quality standards and the House is always in the best condition.
• Community & Experience: Planning and organizing community events and POHA Experiences, and developing creative initiatives to foster resident exchange and create special shared moments.
• Partnerships & Growth: Acting as a POHA Brand Ambassador to build local partnerships, implement out-of-home marketing measures, and support the on-site monetization strategy.
• Finance Support: Assisting with administrative and financial tasks related to residents to ensure smooth operations within the House.

Benefits

• Free access to all POHA locations, including use of coworking areas, community spaces, and events.
• A mobility allowance to support your flexible lifestyle.
• Exclusive POHA partner offers, a corporate benefits portal, and unforgettable team events.
• A guaranteed day off on your birthday.
• The opportunity to give back: With the POHA Act initiative, receive one day per year to engage in the neighborhood.
• An extensive Learning & Development offering to promote personal and professional development.
• A lively work environment with a healthy dose of humor, memes, cool merchandise, and lots of creative energy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree