Community Manager - Lancaster

LSA Management•Charlotte, NC

About The Position

LSA Management is hiring a Community Manager to lead the overall operational, financial, and regulatory success of a multifamily affordable housing community in Lancaster. The role oversees leasing performance, resident relations, property compliance, team leadership, and financial management, with a focus on delivering exceptional service to residents and stakeholders. It is suited to a results-oriented property management professional with LIHTC experience who thrives in a fast-paced environment and enjoys leading teams. The Community Manager oversees daily property operations, occupancy and retention, affordable housing compliance, budgeting and financial performance, on-site team development, maintenance and vendor coordination, and community relations. LSA Management manages affordable, mixed-income, and workforce housing communities throughout the Southeast and offers opportunities for career growth as the company expands. The schedule is Monday through Friday, with eight-hour shifts and occasional Saturdays based on business needs.

Requirements

At least 1 year of experience as a Community Manager.
At least 3 years of multifamily property management experience.
At least 1 year of LIHTC, affordable housing, or Tax Credit compliance experience.
Proven experience managing property operations, occupancy, and financial performance.
Strong understanding of LIHTC and affordable housing regulations.
Experience with budgeting, rent collections, and financial reporting.
Excellent leadership, organizational, and communication skills.
Strong conflict resolution and problem-solving abilities.
Ability to manage multiple priorities in a fast-paced environment.
Self-motivated, proactive, and results-driven.

Nice To Haves

Experience with RealPage Affordable Housing.
Affordable housing certifications such as CPO, COS, TCS, HCCP, or equivalent.

Responsibilities

Oversee daily property operations to maintain a safe, well-maintained, welcoming community.
Deliver exceptional customer service and resident satisfaction.
Drive occupancy goals through effective leasing and retention strategies.
Ensure compliance with LIHTC, Tax Credit, and affordable housing program requirements.
Maintain accurate resident files and documentation, and prepare for audits, inspections, and reporting requirements.
Manage property budgets and financial performance, including rent collections, delinquency, occupancy, and expenses.
Analyze monthly reports and implement strategies to maximize property performance.
Supervise, coach, and develop on-site team members; foster accountability, engagement, and professional growth.
Collaborate with regional leadership to achieve operational goals.
Coordinate with maintenance teams on timely work order completion and property upkeep.
Manage vendor relationships and service contracts.
Build positive relationships with residents and community stakeholders, resolve resident concerns, and lead initiatives to strengthen community engagement and retention.